Quality Analyst (Catalan) – Remote

Concentrix; Barcelona; Remote; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Remote work from anywhere in Spain

Full paid training

Career development programs

Job summary

Concentrix is seeking a Quality Analyst (Catalan - speaking) to monitor quality processes, analyze metrics, and drive improvements while working remotely from Spain. You will collaborate with cross-functional teams and maintain documentation to ensure high standards of service.

The role requires fluency in Catalan and English, a related degree, and 2–4 years of experience, along with strong analytical and communication skills and MS Office proficiency.

Qualifications

• Fluency in at least one co-official language of Spain: Catalan, Valencian, Galician, or Basque.
• Advanced English proficiency.
• A bachelor's degree in a related field, with 2–4 years of experience preferred.
• Strong analytical skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office.
• Strong organizational skills, initiative, and the ability to manage multiple priorities and deadlines.
• Professionalism and the ability to build effective working relationships.

Responsibilities

• Monitor quality processes and customer interactions to ensure compliance with standards.
• Analyze quality metrics, identify trends, and conduct root cause analysis.
• Recommend and implement process improvements to enhance performance and customer satisfaction.
• Collaborate with Quality, Operations, and other stakeholders to drive improvement initiatives.
• Provide feedback and reports on quality performance and key trends.
• Maintain quality documentation, reporting standards, and data accuracy.

Skills

Catalan language proficiency

English proficiency

Analytical skills

Communication skills

MS Office

Organizational skills

Multitasking

Professionalism

Education

Bachelor's degree in a related field

Tools

Microsoft Office

Job description

Concentrix is seeking a Quality Analyst (Catalan - speaking) to monitor quality processes, analyze metrics, and drive improvements while working remotely from Spain. You will collaborate with cross-functional teams and maintain documentation to ensure high standards of service.

The role requires fluency in Catalan and English, a related degree, and 2–4 years of experience, along with strong analytical and communication skills and MS Office proficiency.