Training & Quality Specialist (Catalan- speaking) - On-site - Travel Industry EJ01

Concentrix Experts Colombia S.A.S.; Barcelona; Presencial; EUR 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Central location in Barcelona

Referral bonus opportunities

Career development programs

Descripción de la vacante

Concentrix Experts Colombia S.A.S. is seeking a Training & Quality Specialist for an on-site role in the travel industry. The person will monitor quality, coach teams, and analyze feedback to drive improvements using Excel, DOMO, and Power BI.

The role requires Catalan (or other regional language) plus English, with strong analytical and communication skills to support operational excellence. A central Barcelona location is offered with regular on-site work.

Formación

• Experience in quality, training or coaching roles (minimum 2 years).
• Ability to analyze data and translate into action.
• Familiarity with QA processes and CRM/data environments is a plus.

Responsabilidades

• Monitor and improve quality through evaluations and calibrations across AI-assisted QA.
• Train and coach teammates via onboarding, refreshers and targeted coaching.
• Analyze performance and customer feedback to identify trends and root causes.
• Prepare reports using Excel, DOMO and Power BI for management decisions.
• Support continuous improvement and AI/bot initiatives in quality guidance.

Conocimientos

Quality assurance

Training & coaching

Data analysis

Stakeholder management

Communication

Herramientas

Excel

Power BI

DOMO

Descripción del empleo

Job Title: Training & Quality Specialist (Catalan- speaking) - On-site - Travel Industry EJ01

Job Description Ready for your next career move?

At Concentrix, we're looking for a Trainer & Quality Specialist to support a customer service team within the travel industry. If you have an eye for detail, enjoy helping others improve, and like using data to find better ways of working, we'd love to hear from you!

Your responsibilities

• Monitor and improve quality by conducting evaluations and calibrations, providing structured feedback, and ensuring consistency across human and AI-assisted quality assessments.


• Train and coach team members through onboarding sessions, refresher training, and targeted coaching to address skill gaps and improve performance.


• Analyze performance and customer feedback by reviewing quality results, KPIs, and customer complaints to identify trends and root causes.


• Prepare reports and insights using Excel, DOMO, and Power BI to support decision-making and collaborate with management on improvement plans.


• Drive continuous improvement by identifying opportunities to optimize processes, maintain quality standards, and support operational excellence.


• Support AI and automation initiatives by contributing to AI/BOT training, knowledge management, and the improvement of evaluation criteria and AI-driven solutions.

What we're looking for

• At least 2 years of experience in Quality, Training, Coaching, or a similar role.


• Fluent in English and either Catalan, Galician or Basque , both written and spoken.


• Strong analytical skills and the ability to interpret data and translate insights into action.


• Intermediate-level Excel skills and experience with reporting tools such as Power BI or DOMO.


• Excellent communication, coaching, and stakeholder management skills.


• Familiarity with quality assurance processes, CRM tools, data analysis, or AI/BOT environments is a plus.


• Strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.

What's in it for you

• 39 hours/week permanent contract: rotative Monday to Friday from 09:00 to 18:00


• Salary 23.547,4 euros gross/year + up to 2000 euros gross/year in bonus + medical insurance


• Central location in Barcelona


• Bring-a-friend (referral) bonus opportunities


• Career development programs and specialized courses

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

Catalan (Required), English, Spanish

Time Type:

Full time

R1774635