Program Manager (English-speaking) - On-site PO01

Talantir; Barcelona; On-site; EUR 30,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Restaurant Card

Referral Bonus

Training

Career Development

Location: Barcelona

Job summary

Concentrix in Barcelona is seeking an experienced Program Manager to lead a team of Team Leaders and ensure operational excellence across client programs. You will monitor SLAs, drive forecasting and budgeting, and build strong relationships with client partners to ensure delivery meets expectations.

You will collaborate with Training, HR, Quality, WFM, and Talent Acquisition to identify opportunities for improvements and coach your team to achieve high performance in a fast-paced environment.

Qualifications

• 7+ years of professional experience with at least 2 years in a management role.
• Call center or BPO experience preferred.
• Strong leadership and coaching skills to develop high-performing teams.
• Proven ability to analyze operational performance and improve processes.
• Excellent communication and stakeholder management skills.
• Strong organizational and project management abilities.

Responsibilities

• Lead and manage a team of Team Leaders, ensuring performance and policy adherence.
• Monitor SLAs and metrics, implementing improvement plans as needed.
• Drive revenue and financial performance through forecasting and budgeting.
• Build strong client relationships and ensure delivery aligns with expectations.
• Collaborate with Training, HR, Quality, WFM, and Talent Acquisition to drive improvements.
• Conduct regular performance reviews and coach reports to develop talent.

Skills

Leadership

Coaching

Operations analysis

Communication

Project management

Adaptability

Job description

Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Program Manager in Barcelona, you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

What you will do in this role

• Lead and manage a team of Team Leaders, ensuring operational performance, employee engagement, and the consistent application of company policies and standards.
• Monitor and analyze service level agreements (SLAs), operational metrics, and client scorecards, implementing improvement plans when needed.
• Drive revenue and financial performance through forecasting, budgeting, and monitoring billable and non-billable activities.
• Build and maintain strong relationships with client partners, participate in business reviews, and ensure delivery aligns with client expectations.
• Collaborate with cross-functional teams including Training, HR, Quality, WFM, and Talent Acquisition to identify opportunities for operational improvements and implement action plans.
• Conduct regular performance reviews and coaching sessions with direct reports, support team development, and foster a positive and productive work environment.

Your qualifications

• 7+ years of professional experience, including at least 2 years in a management or leadership role; call center or BPO experience preferred.
• Strong leadership and coaching skills, with experience managing managers or team leaders and developing high-performing teams.
• Proven ability to analyze operational performance and improve processes to meet business and client goals.
• Excellent communication and stakeholder management skills, with the ability to present information clearly to internal teams and clients.
• Strong organizational and project management skills, with the ability to prioritize tasks in a fast-paced environment.
• Ability to work under pressure, solve problems effectively, and maintain a professional approach, with flexibility to adapt to business needs.

What’s in it for you

• Full-time 39 hours/week – permanent contract Monday to Friday from 9:00 to 18:00
• Salary base of 30.000 EUR gross/year + up to 4.000 EUR gross/year + Medical Insurance + Restaurant Card
• Great location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1710053