Operations Manager - (Spanish speaking) - Onsite - IN02

Concentrix; Barcelona; On-site; EUR 29,000 - 36,000; Full time

Benefits offered by this job

Restaurant card

Private medical insurance

Annual bonus up to €5,000

Job summary

Concentrix in Barcelona is seeking an Operations Manager to lead and optimize daily contact-center operations. You will manage teams, improve processes, monitor quality, and implement changes, with a 39-hour week and a permanent contract.

The role requires bilingual Spanish and advanced English, plus at least two years in a supervisory capacity. The company offers a competitive package and growth opportunities.

Qualifications

• Bilingual in Spanish and English with advanced proficiency.
• At least 2 years of experience as a manager/supervisor in a call center.
• Strong organizational and leadership skills.
• Excellent team management and interpersonal abilities.
• Ability to implement and manage change.

Responsibilities

• Improve and monitor operational processes.
• Update and monitor internal regulations.
• Coordinate and monitor quality processes.
• Manage and supervise personnel.
• Optimize work processes and staff productivity.
• Collect metrics, analyze them and report to customers.
• Organize and optimize shifts.
• Provide regular coaching and refresher training for Team Leaders.

Skills

Team leadership

Bilingual Spanish and English

Call center experience

Change management

Job description

Experience the power of a game-changing careerReady to ditch the ordinary and embrace the extraordinary? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you’re looking to grow and be inspired, as an Operations Manager in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in Fashion.Career growth and personal developmentThis is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.What you will do in this role- Improve and monitor operational processes- Carry out the necessary steps, updating/monitoring of internal regulations- Participate, coordinate and monitor quality processes- Manage and supervise personnel- Optimate work processes and staff productivity- Collect metrics, analyze these and report to customers- Organize and optimize shifts- Conduct regular coaching sessions as well as refresher training for Team Leaders to maintain product/tools knowledge and make them successful at their day-to-day work.Concentrix is a great match if you:- Are proficient or bilingual in Spanish plus you have an advanced level English- Possess previous experience working within a call center environment with a min of 2 years of experience as a manager/supervisor.- Have excellent organizing and leadership skills- Possess excellent team management skills.- Have outstanding communication and interpersonal abilities- Can implement and manage changeWhat’s in it for you- 39 hours/week permanent contract: Monday to Friday from 09:00 to 18:00-Salary 32.662,92 euros gross/year + up to 5000 euros gross/year in bonus + restaurant card + private medical insurance- Central location in Barcelona- Bring-a-friend (referral) bonus opportunities- Career development programs and specialized coursesExperience the best version of you!At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.R1771285