Product Onboarding Specialist — Remote & Upsell Growth

Lodgify; Barcelona; Remote; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Work from home

25 days paid vacation

Flexible remuneration plan

Home-office setup allowance

Biyearly team-building events

Referral program with compensation

Great cultural environment

Job summary

A fast-growing vacation rental platform in Barcelona is seeking an Onboarding Specialist to take ownership of customer accounts. You will guide clients through setting up their accounts and ensure effective utilization of the platform. Ideal candidates are tech-savvy with native-level English and Italian, and possess experience in account management or a relevant degree. Enjoy the freedom to work from home, generous vacation days, and a dynamic, international team environment.

Qualifications

• 1+ year as an account manager/onboarding in a high‑growth SaaS environment or recent graduate with a relevant degree.
• Tech savvy with an ability to fully understand our software.
• Excellent verbal and written communication skills.

Responsibilities

• Onboard new customers, assisting them in setting up their Lodgify account.
• Understand customer objectives and assist them during the customer journey.
• Analyse customer base to improve use of Lodgify’s products.

Skills

Account management experience

Technical proficiency in SaaS

Native/Near native English

Native/Near native Italian

Negotiation skills

Communication skills

Organization skills

Fast learner

Experience in vacation rental software

Education

Relevant degree

Job description

A fast-growing vacation rental platform in Barcelona is seeking an Onboarding Specialist to take ownership of customer accounts. You will guide clients through setting up their accounts and ensure effective utilization of the platform. Ideal candidates are tech-savvy with native-level English and Italian, and possess experience in account management or a relevant degree. Enjoy the freedom to work from home, generous vacation days, and a dynamic, international team environment.