Partner Success & Onboarding Specialist

Click&Boat; Barcelona; On-site; EUR 26,000 - 38,000; Full time

Job summary

Click&Boat is seeking a customer-focused onboarder in Barcelona to help new partners register, set up listings, and learn how to maximize their presence on the platform. You will guide users through the onboarding process and collaborate with cross-functional teams to deliver a high-quality experience.

The role emphasizes proactive problem solving, market research, and active participation in team presentations, with a preference for those familiar with start-ups and boating.

Qualifications

• Fluent in English with strong communication skills.
• First experience in a customer-facing role (internship or student job) preferred.
• Dynamic and comfortable on the phone.
• Proactive and focused on user satisfaction.
• Interest in start-up environments; boating background valued.

Responsibilities

• Onboard new partners who register on Click&Boat (80%).
• Assist partners with creating boat listings, including ads and pictures.
• Show partners how the platform works.
• Help partners maximize account potential by updating ads and calendars.
• Answer questions to enhance partner engagement and satisfaction.
• Carry out market research according to business needs.
• Participate in BU weekly/monthly presentations.
• Collaborate with Account Managers, Sales, and Customer Experience teams to deliver a high-quality experience.

Skills

Fluent in English

Onboarding experience

Customer engagement

Market research

Team collaboration

Dynamic communication

Proactive problem solving

Initiative taking

Boating background

Start‑up environment familiarity

Job description

Click&Boat is seeking a customer-focused onboarder in Barcelona to help new partners register, set up listings, and learn how to maximize their presence on the platform. You will guide users through the onboarding process and collaborate with cross-functional teams to deliver a high-quality experience.

The role emphasizes proactive problem solving, market research, and active participation in team presentations, with a preference for those familiar with start-ups and boating.