Remote Onboarding Specialist - English & French

Lodgify; España; Remote; USD 29,470 - 41,259; Full time

Benefits offered by this job

Work from home flexibility

25 days paid vacation

Flexible remuneration plan

Home-office setup allowance

Company-sponsored team-building travel

Referral program bonuses

International team culture

Job summary

A leading vacation rental software company is seeking an Onboarding Specialist who is fluent in English and French. This full-time role involves guiding new customers through the setup of their accounts and ensuring they successfully navigate the platform. Ideal candidates have account management experience in a high-growth SaaS environment or are recent graduates. Responsibilities include customer onboarding, providing consultative support, and working with various teams to enhance the customer experience. Enjoy flexible work arrangements and a vibrant international culture.

Qualifications

• 1+ year as an account manager/onboarding in a high-growth SaaS environment, or recent graduate with a relevant degree.
• Native/Near-native level of English and French.
• Excellent verbal and written communication skills.
• Experience in the vacation rental software industry is preferred.

Responsibilities

• Onboard new customers by assisting them in setting up the Lodgify account.
• Understand customer objectives and assist them during the customer journey.
• Provide a consultative approach to ensure proper utilization of Lodgify.
• Work proactively with customers to improve adoption of products.

Skills

Account management

SaaS environment experience

Tech-savvy

Consultative selling

Verbal and written communication

Organisation skills

Detail-oriented

English proficiency

French proficiency

Education

Relevant degree

Job description

A leading vacation rental software company is seeking an Onboarding Specialist who is fluent in English and French. This full-time role involves guiding new customers through the setup of their accounts and ensuring they successfully navigate the platform. Ideal candidates have account management experience in a high-growth SaaS environment or are recent graduates. Responsibilities include customer onboarding, providing consultative support, and working with various teams to enhance the customer experience. Enjoy flexible work arrangements and a vibrant international culture.