Onboarding Specialist

Lodgify; Barcelona; A distancia; EUR 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from home

25 days paid vacation

Flexible remuneration plan

Home-office setup allowance

Biyearly team-building events

Referral program with compensation

Great cultural environment

Descripción de la vacante

A fast-growing vacation rental platform in Barcelona is seeking an Onboarding Specialist to take ownership of customer accounts. You will guide clients through setting up their accounts and ensure effective utilization of the platform. Ideal candidates are tech-savvy with native-level English and Italian, and possess experience in account management or a relevant degree. Enjoy the freedom to work from home, generous vacation days, and a dynamic, international team environment.

Formación

• 1+ year as an account manager/onboarding in a high‑growth SaaS environment or recent graduate with a relevant degree.
• Tech savvy with an ability to fully understand our software.
• Excellent verbal and written communication skills.

Responsabilidades

• Onboard new customers, assisting them in setting up their Lodgify account.
• Understand customer objectives and assist them during the customer journey.
• Analyse customer base to improve use of Lodgify’s products.

Conocimientos

Account management experience

Technical proficiency in SaaS

Native/Near native English

Native/Near native Italian

Negotiation skills

Communication skills

Organization skills

Fast learner

Experience in vacation rental software

Educación

Relevant degree

Descripción del empleo

Join to apply for the Onboarding Specialist role at Lodgify

Lodgify is a fast‑growing scale‑up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.

Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short‑term rentals.

About the role

To continue our growth, we are seeking a Product Onboarding Specialist to join our Onboarding team.

As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding them through the setup of their account and connections. Post‑setup, you will have ownership of the customer and follow up regularly to upsell product features and plan.

How will you make an impact?

• Onboard new customers by assisting them in setting up the Lodgify account, connections, and training on the system via phone calls and screen sharing calls in English and Italian.
• Understand customer objectives and potential to correctly set‑up their account and assist them during the customer journey.
• Provide a consultative approach to customers to ensure a proper utilisation of Lodgify.
• Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells.
• Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team.
• Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers.

What makes you a great fit?

• 1+ year as an account manager/onboarding in a high‑growth SaaS environment or recent graduate with a relevant degree.
• Tech savvy with an ability to fully understand our software.
• Native/Near native level of English and Italian.
• Experience negotiating and handling commercial conversations with customers in a consultative manner.
• Ability to manage multiple accounts at the same time.
• Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way.
• Excellent organization skills and detail oriented.
• Fast learner and capable to keep up with a fast‑growing environment.
• Experience in the vacation rental software industry is preferred.

Why you’ll love us

You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?

• 🏠 The freedom to work from home.
• 🌴 Enjoy 25 working days of paid vacation and Jornada Intensiva in August.
• 😋 Save on meals and transportation! Enjoy our Flexible Remuneration plan.
• 🖥️ Elevate your workspace. We provide a home‑office setup allowance to ensure you have everything you need for a productive and comfortable work environment.
• 🎉 Travel to our biyearly team‑building events in Barcelona at the company's expense.
• 🤑 Boost your earning potential with our referral program that offers paid compensation.
• 💟 Great culture & working environment with an international team of over 60 different nationalities.

Application Instructions

All applications and CVs must be submitted in English.

So, what are you waiting for? Apply now!