Portuguese & English Customer Support Specialist – Athens

Cbtalents; Valencia; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Career growth

International environment

Supportive team

Job summary

CBTalents in Athens, Greece is seeking a Portuguese & English Customer Support Representative to join a global team. You will handle inquiries via chat, email, and phone and help users with account settings and content-related questions.

This on-site role offers competitive salary, comprehensive training, and opportunities for growth in an international, multicultural environment with a supportive team culture.

Qualifications

• Portuguese (C1 or native) and English (C1).
• Strong written communication skills.
• Good critical thinking and decision-making abilities.
• Comfortable working in a fast-paced environment.
• Basic PC skills and typing speed of at least 25 WPM with 85% accuracy.
• Previous customer support experience is a plus but not required.
• Must have valid work authorization in Greece.

Responsibilities

• Provide customer support via chat, email, and phone in Portuguese.
• Assist users with account settings, content-related inquiries, and refund requests.
• Troubleshoot technical issues and resolve customer concerns efficiently.Review flagged content to ensure compliance with community standards.
• Identify issues such as phishing, spam, and malware.
• Deliver an outstanding customer experience while maintaining high-quality service.

Skills

Portuguese

English

Job description

CBTalents in Athens, Greece is seeking a Portuguese & English Customer Support Representative to join a global team. You will handle inquiries via chat, email, and phone and help users with account settings and content-related questions.

This on-site role offers competitive salary, comprehensive training, and opportunities for growth in an international, multicultural environment with a supportive team culture.