Bilingual Portuguese/English Support - On-site Athens

Cbtalents; Málaga; On-site; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Career growth opportunities

Job summary

Cbtalents is hiring a Portuguese & English Customer Support Representative to join its global team in an on-site role in Athens, Greece. You will help users via chat, email and phone, delivering exceptional service in a multicultural environment.

You will handle account settings, content inquiries and refunds; troubleshoot issues; review flagged content for compliance; and help identify phishing, spam and malware while maintaining high-quality customer experiences.

Qualifications

• Portuguese (C1 or native) and English (C1) proficiency.
• Strong written communication.
• Ability to work in a fast-paced environment; basic PC skills.
• Previous customer support experience is a plus but not required.

Responsibilities

• Provide customer support via chat, email, and phone in Portuguese.
• Assist users with account settings, content inquiries, and refunds.
• Troubleshoot technical issues and resolve concerns efficiently.
• Review flagged content to ensure compliance with community standards.
• Identify phishing, spam, and malware.
• Deliver an outstanding customer experience with high-quality service.

Skills

Portuguese (C1)

English (C1)

Written communication

Critical thinking

Typing 25 WPM

Customer support experience (bonus)

Job description

Cbtalents is hiring a Portuguese & English Customer Support Representative to join its global team in an on-site role in Athens, Greece. You will help users via chat, email and phone, delivering exceptional service in a multicultural environment.

You will handle account settings, content inquiries and refunds; troubleshoot issues; review flagged content for compliance; and help identify phishing, spam and malware while maintaining high-quality customer experiences.