Bilingual Portuguese & English Support Specialist (Athens)

Cbtalents; Barcelona; In loco; EUR 18.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Comprehensive training

Career growth

Multicultural environment

Supportive team culture

Customer service skills development

Descrizione del lavoro

CBTalents seeks a Portuguese & English Customer Support Representative to join a dynamic, multicultural team in a fast-paced, on-site environment. You will handle inquiries via chat, email, and phone, helping users with account settings and content-related questions with a focus on exceptional service.

This role emphasizes clear communication, problem solving, and timely resolution of issues such as phishing or malware, with comprehensive training and opportunities for growth.

Competenze

• Portuguese (C1 or native) and English (C1) proficiency.
• Strong written communication skills.
• Good critical thinking and decision-making abilities.
• Able to work in a fast-paced environment.
• Basic PC skills and typing speed of at least 25 WPM with 85% accuracy.
• Previous customer support experience is a plus but not required.
• Must have valid work authorization in Greece.

Mansioni

• Provide customer support via chat, email, and phone in Portuguese.
• Assist users with account settings, content-related inquiries, and refund requests.
• Troubleshoot technical issues and resolve customer concerns efficiently; review flagged content to ensure compliance with community standards.
• Identify issues such as phishing, spam, and malware.
• Deliver an outstanding customer experience while maintaining high-quality service.

Conoscenze

Portuguese (C1 or native)

English (C1)

Strong written communication

Critical thinking

Fast-paced environment

Basic PC skills

Typing 25 WPM

Customer support experience a plus

Descrizione del lavoro

CBTalents seeks a Portuguese & English Customer Support Representative to join a dynamic, multicultural team in a fast-paced, on-site environment. You will handle inquiries via chat, email, and phone, helping users with account settings and content-related questions with a focus on exceptional service.

This role emphasizes clear communication, problem solving, and timely resolution of issues such as phishing or malware, with comprehensive training and opportunities for growth.