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Cbtalents; Barcelona; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Career growth

Multicultural environment

Supportive team culture

Customer service skills development

Job summary

CBTalents seeks a Portuguese & English Customer Support Representative to join a dynamic, multicultural team in a fast-paced, on-site environment. You will handle inquiries via chat, email, and phone, helping users with account settings and content-related questions with a focus on exceptional service.

This role emphasizes clear communication, problem solving, and timely resolution of issues such as phishing or malware, with comprehensive training and opportunities for growth.

Qualifications

• Portuguese (C1 or native) and English (C1) proficiency.
• Strong written communication skills.
• Good critical thinking and decision-making abilities.
• Able to work in a fast-paced environment.
• Basic PC skills and typing speed of at least 25 WPM with 85% accuracy.
• Previous customer support experience is a plus but not required.
• Must have valid work authorization in Greece.

Responsibilities

• Provide customer support via chat, email, and phone in Portuguese.
• Assist users with account settings, content-related inquiries, and refund requests.
• Troubleshoot technical issues and resolve customer concerns efficiently; review flagged content to ensure compliance with community standards.
• Identify issues such as phishing, spam, and malware.
• Deliver an outstanding customer experience while maintaining high-quality service.

Skills

Portuguese (C1 or native)

English (C1)

Strong written communication

Critical thinking

Fast-paced environment

Basic PC skills

Typing 25 WPM

Customer support experience a plus

Job description

Portugese & English Customer Support Representative

Looking for an exciting international opportunity? Join a global customer support team and build your career in a dynamic, multicultural environment while making a positive impact through exceptional customer service.

Location: Athens, Greece
Work Model: On-site

Why Join This Opportunity?

• Competitive salary and attractive benefits
• Comprehensive training and onboarding
• Career growth and development opportunities
• International and multicultural work environment
• Supportive team culture
• Opportunity to develop valuable customer service skills

Key Responsibilities

• Provide customer support via chat, email, and phone in Portuguese.
• Assist users with account settings, content-related inquiries, and refund requests.
• Troubleshoot technical issues and resolve customer concerns efficiently.Review flagged content to ensure compliance with community standards.
• Identify issues such as phishing, spam, and malware.
• Deliver an outstanding customer experience while maintaining high-quality service.

Requirements

• Portuguese (C1 or native) and English (C1).
• Strong written communication skills.
• Good critical thinking and decision-making abilities.
• Comfortable working in a fast-paced environment.
• Basic PC skills and typing speed of at least 25 WPM with 85% accuracy.
• Previous customer support experience is a plus but not required.
• Must have valid work authorization in Greece