Polish-Speaking CX Specialist — Relocate to Sofia

Mercier Consultancy Group; España; Presencial; EUR 15.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully paid training

Health insurance

Relocation package

Signing bonus €1,500

Monthly performance bonus

Descripción de la vacante

Mercier Consultancy Group is seeking a Polish-speaking CX Specialist to join our client-facing team in Sofia, Bulgaria. You will handle Polish inquiries across channels, ensuring high-quality service and brand consistency.

The role requires fluent Polish and good English, with a comprehensive relocation package, paid training, and a performance bonus. Join a dynamic European client relations firm and advance your career in CX.

Formación

• Polish native or fluent speaker
• English communication skills required
• Experience in customer support is preferred

Responsabilidades

• Deliver customer support to Polish-speaking clients across channels
• Resolve inquiries with a focus on quality and loyalty
• Maintain professional communication as a brand ambassador
• Collaborate with teams to improve support workflows
• Identify areas for process improvement in the support lifecycle
• Document customer interactions in the CRM system
• Participate in training to stay updated on products and practices
• Relocate to Sofia to join the team

Conocimientos

Polish fluency

English proficiency

Customer service

Relocation to Sofia

Descripción del empleo

Mercier Consultancy Group is seeking a Polish-speaking CX Specialist to join our client-facing team in Sofia, Bulgaria. You will handle Polish inquiries across channels, ensuring high-quality service and brand consistency.

The role requires fluent Polish and good English, with a comprehensive relocation package, paid training, and a performance bonus. Join a dynamic European client relations firm and advance your career in CX.