Payments Programs Manager

Papaya Global; Barcelona; Presencial; EUR 70.000 - 110.000; Jornada completa

Descripción de la vacante

Papaya Global is seeking a Payments Programs Manager to own and grow customer relationships within our new payments platform. You will be the primary contact for Payments customers, driving program success and ensuring value from our service.

The role emphasizes proactive problem solving, strategic thinking, and AI-enabled operations to scale delivery and accuracy. Candidate should bring experience in account management or customer success in fintech/payments, strong communication skills, and

Formación

• Experience in account management, customer success, or client-facing roles in payments/fintech.
• Strong understanding of payments processes and customer program management.
• Excellent communication and relationship-building skills.
• Proactive, organized, and able to manage multiple programs simultaneously.

Responsabilidades

• Serve as the primary contact for Payments customers and drive program success.
• Build long-term relationships and understand customer needs to ensure satisfaction.
• Ensure smooth execution of payments programs and resolve issues promptly.
• Leverage AI tools to improve communication, monitoring, and efficiency.
• Collaborate with internal teams to deliver best-in-class customer experiences.
• Analyze customer trends and identify risks or gaps, proposing improvements.

Conocimientos

Account management

Customer success

Payments knowledge

AI tools usage

Relationship building

Problem solving

Program management

Descripción del empleo

Papaya Global is a rapidly growing B2B tech unicorn dedicated to revolutionizing the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology offers a comprehensive solution for managing global workforces, covering everything from hiring and onboarding to managing and paying employees in over 160 countries.

We’ve launched a new payments platform, and we’re looking for a Payments Programs Manager to manage and grow our customer relationships. This role is all about building trust, ensuring successful delivery of payments programs, and helping our customers get the most value out of our service.

What you’ll do

• Serve as the primary point of contact for our Payments customers, managing accounts and driving program success.
• Build strong, long‑term relationships with customers by understanding their needs and ensuring their satisfaction.
• Ensure smooth execution of payments programs and act quickly to resolve any issues.
• Take a hands‑on approach — proactive, detail‑oriented, and committed to customer success.
• Think strategically about customer needs while delivering practical, solution‑driven support.
• Represent the customer internally, collaborating with operations and support teams to deliver the best experience.
• Leverage AI tools to improve customer communication, issue resolution, payment program monitoring, operational follow‑ups, and delivery efficiency.
• Utilize AI‑assisted workflows to analyze customer trends, identify risks or operational gaps, and proactively recommend improvements to customer payment programs.
• Use AI‑enabled tools to streamline internal collaboration, documentation, and customer‑facing reporting while maintaining high service quality and accuracy.

Requirements:

• Experience in account management, customer success, or client‑facing roles — ideally in payments, fintech, or financial services.
• Strong understanding of payments processes and customer program management.
• Exceptional communication and relationship‑building skills.
• A natural problem solver, able to manage challenges with professionalism and empathy.
• Organized, proactive, and comfortable managing multiple customer programs simultaneously.
• Demonstrated ability to effectively leverage AI tools to enhance customer program management, operational execution, communication, problem‑solving, and workflow efficiency.
• Hands‑on experience utilizing AI‑powered tools for customer insights, issue investigation, reporting, documentation, and stakeholder communication in operational or customer‑facing environments.
• Ability to adopt and continuously leverage emerging AI capabilities to improve customer experience, operational scalability, and service delivery.