AI-Driven Payments Programs Manager for Customer Success

Papaya Global

Barcelona

Presencial

EUR 70.000 - 110.000

Jornada completa

Hace 2 días

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Descripción de la vacante

Papaya Global is seeking a Payments Programs Manager to own and grow customer relationships within our new payments platform. You will be the primary contact for Payments customers, driving program success and ensuring value from our service.

The role emphasizes proactive problem solving, strategic thinking, and AI-enabled operations to scale delivery and accuracy. Candidate should bring experience in account management or customer success in fintech/payments, strong communication skills, and

Formación

Experience in account management, customer success, or client-facing roles in payments/fintech.
Strong understanding of payments processes and customer program management.
Excellent communication and relationship-building skills.
Proactive, organized, and able to manage multiple programs simultaneously.

Responsabilidades

Serve as the primary contact for Payments customers and drive program success.
Build long-term relationships and understand customer needs to ensure satisfaction.
Ensure smooth execution of payments programs and resolve issues promptly.
Leverage AI tools to improve communication, monitoring, and efficiency.
Collaborate with internal teams to deliver best-in-class customer experiences.
Analyze customer trends and identify risks or gaps, proposing improvements.