Payment Services Manager

Papaya Global; Barcelona; Presencial; EUR 45.000 - 68.000; Jornada completa

Descripción de la vacante

Papaya Global is expanding its Payments Implementation team and seeking an experienced implementation specialist to join our fast-growing payments platform. You will own the end-to-end payments process, onboarding customers and providing SME guidance on payroll and authority payments across countries.

You will collaborate with the Due Diligence/KYC team, run penny tests, train customers on the Payments component, resolve payment queries, monitor executions, and coordinate with third-party

Formación

• Bachelor's degree, preferably STEM.
• 3+ years onboarding/implementation in Payments.
• Payroll Payments experience a plus.
• Excellent written and verbal communication.
• Experience applying AI tools in payments for automation, detection, reporting.
• Ability to multitask and work under pressure.
• Experience in scale-up environments is a plus.

Responsabilidades

• Own end-to-end payments onboarding to ongoing support.
• Interact with customers and provide SME guidance on payroll and authority payments across countries.
• Collaborate with Due Diligence/KYC to approve new customers.
• Run penny tests for new customer employees before go-live.
• Provide training on Payments component of the Papaya platform.
• Answer payment-related queries and resolve issues.
• Monitor payment execution and coordinate with third-party providers.
• Ensure payments/reports load correctly and timely.
• Maintain high levels of customer service.
• Collaborate with payments and customer service teams as we scale.

Conocimientos

Project management

Communication skills

Multitasking

Problem solving

Ownership

AI in payments

Educación

Bachelor's degree (STEM)

Herramientas

Salesforce

Microsoft Office

Descripción del empleo

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.

Papaya is expanding its Payments Implementation team and are looking for an experienced implementation specialist. Our business is currently going through significant growth, and we require an individual with prior experience of onboarding customers within Payments and preferably Payroll Payments.

You Will

• Be responsible for the E2E payments process from onboarding to ongoing. This will involve regular interaction with customers and providing SME guidance where necessary on payroll and authority payments across different countries.
• Work with Papaya’s Due Diligence/KYC team to help approve all new customers.
• Conduct ‘penny tests’ for all new customer employees prior to go-live.
• Provide training to customers on how to use the Payments component of the Papaya platform.
• Be the first port of call for payment related queries and concerns
• Investigating and responding to payment queries from internal and external parties
• Monitoring of payments execution and resolving any issues
• Working with 3rd party payment providers to resolve queries
• Ensuring payments/reports are loaded on to the system correctly and timely
• Provide and maintain exceptionally high levels of customer service
• Work collaboratively with the rest of the payments and customer service teams as we continue to scale

Requirements

• Bachelor’s degree – preferably in a STEM subject
• Excellent project management skills – qualifications preferred.
• 3+ years of experience in onboarding/implementation within a Payments division or company.
• Experience of Payroll Payments would be a significant advantage.
• Excellent communications skills – written and verbal
• Proactive and creative in problem-solving, showing responsible approach and ownership
• Proven hands-on experience applying AI tools in payment services beyond basic usage, including process automation, discrepancy detection, reporting, and strengthening controls to ensure accuracy, compliance, and timely execution
• Ability to multitask and work under pressure
• Proficient in tools like Salesforce, Microsoft office etc.
• Experience working in a scale-up business would be beneficial