Passenger Service Agent - Lanzarote - Substitute contract

Jet2.com Limited; Arrecife; Presencial; EUR 19.000 - 23.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Free uniform

Paid training

Life assurance

Retail discounts

Flight discounts

Descripción de la vacante

Jet2.com Limited is seeking a Passenger Service Agent in Lanzarote to deliver outstanding customer service in a fast-paced environment. You will greet customers, assist with check-in and boarding, and support the sales desk while maintaining safety and company procedures.

This is a 20-hour substitute contract with the potential to increase hours based on operational needs. The role offers a pro-rated annual salary of €21,094 plus additional pay for transport, shifts, and holidays, plus 45 days

Formación

• Fluent in Spanish and intermediate/fluent English.
• Ability to work in a fast-paced environment.
• Strong customer service mindset and positive attitude.
• Ability to handle flight delays and disruptions calmly.

Responsabilidades

• Deliver outstanding customer service at the airport.
• Greet customers and provide efficient check‑in and boarding assistance.
• Represent Jet2.com policies and safety procedures.
• Collaborate with internal teams and partners to ensure a seamless journey.

Conocimientos

Teamwork

Languages

Customer service

Flexibility

Descripción del empleo

Are you passionate about helping people and delivering outstanding service? Join our Jet2.com & Jet2Holidays team in Lanzarote as a Passenger Service Agent

What We Offer:

• 21,094.00 € annually (pro-rated) + additional pay for transport, early shifts, weekends & holidays
• This is a 20-hour (part-time) substitute contract with the potential to increase the hours depending on the operational requirements
• 45 days holiday (pro-rated)
• Free uniform, paid training, life assurance & retail discounts
• Discounts on Jet2.com & Jet2holidays flights
• Recommend a Friend bonus

What We’re Looking For

• Ability to work as a team
• Fluent in Spanish & intermediate/fluent English
• Ability to have a flexible and positive approach
• Provide Excellent Customer Service in a fast-paced environment
• Ability to liaise with challenging situations such as flight delays and disruptions

What will you do in the role?

• Create Memories - Ensuring the delivery of outstanding Customer Service that meets the needs of our customers and promotes our brand values.
• Be Present - Greet our customers at the arrivals area at the start of their holiday to create a great first impression, providing a friendly and efficient check‑in and boarding service for departing customers, offering helpful advice on the sales desk and being present for our customers throughout their time at the airport
• Take Responsibility - Ensuring Jet2.com’s policies and procedures are implemented and adhered to. Ensuring quality standards are met and safe practices are always carried out. Responsible for safety reporting using the company system (The Hub)
• Work as One Team - Working in partnership with internal colleagues and internal partners including Ground Operations colleagues, third party providers and our Flight Deck and Cabin Crew Teams to ensure the best Customer experience