Airport Representative - Fuerteventura

Jet2.com and Jet2holidays; Islas Canarias; Presencial; EUR 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent Salary

Training provided

One-to-one meetings

Career growth

23 days holiday

Weekly time off

Advance rosters

Flight discounts

Recommend a Friend bonus

Descripción de la vacante

Jet2holidays Airport Representative role in Spain offers an exciting chance to greet customers, resolve queries, and ensure a smooth airport experience from arrival to departure.

You will work with internal and external teams, handle disruptions with care, and share essential transfer information, while benefiting from training, regular reviews, and career growth across Jet2.com and Jet2holidays.

Formación

• Customer service experience is a plus, but not essential.
• You are solution oriented, friendly and positive.
• Confident and comfortable using digital systems on a tablet.
• Role is physically demanding and you will be on the go.

Responsabilidades

• Greet customers with a warm welcome and assist in their airport journey.
• Be a point of contact during flight disruptions, emergencies and escalations.
• Represent Jet2holidays in arrivals hall and departures terminal, guiding customers.
• Provide transfer & holiday information by creating and distributing welcome packs and information onboard transfer coaches.
• Collaborate with transfers providers to ensure a VIP customer experience.

Conocimientos

Customer service

Descripción del empleo

As a valued member of our Jet2holidays Airport team, you’ll play a key role in creating a memorable and welcoming process for our customers as they arrive and depart the airport. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

What do we offer you?

• Excellent Salary
• Fully paid training and IT equipment provided
• Monthly 1-to-1 meetings with your Team Leader
• Career growth across Jet2.com & Jet2holidays
• 23 days holiday entitlement per year
• Weekly time off
• Monthly rosters shared in advance
• Exclusive discounts on Jet2.com flights and Jet2holidays hotels
• Recommend a Friend bonus scheme

What will I do?

Create Memories

Greet every customer with a warm welcome with our famous Jet2holidays smile. You will make our customers journey memorable from the very start.

Take Responsibility

Be a point of contact during flight disruptions, emergencies and customer escalations ensuring every situation is handled with care and working together as one team to ensure we achieve our on-time performance service and customer satisfaction requirements.

Be Present

Represent Jet2holidays in the arrivals hall and departures terminal guiding and assisting customers throughout their airport experience. Provide our customers with essential transfer & holiday information by creating and distributing welcome packs & delivering information onboard the transfer coaches.

Work as One Team

Work closely with our transfers providers, support the operation inside the terminal and outside in the coach park to ensure a VIP customer experience.

What do I need?

Right to Work Documents

As we employ on local contracts, you will already hold full right to work documents for Spain.

Travel & Accommodation

You will already be living in the destination or be able to arrange your own accommodation. You’ll need to be able to get to the airport at any time – day or night.

Flexibility

We aim to provide your roster 4 weeks in advance. Your roster will include early starts, late finishes, split shifts & weekend working. As an Airport Representative, please be aware that the role involves extended periods of standing and working outdoors, particularly during the summer months. Flexibility is essential, as you may also be required to support during flight disruptions, serious emergencies, and customer escalations.

Skills & Experience

Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, confident and comfortable to use digital systems (on a tablet device). Please note that this role is physically demanding, as you will be required to support our fast-paced operation and will always be on the go.

What can I expect after I have applied?

Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to complete a short video interview. If successful, you will progress to the final stage, an in-person interview with our Jet2holidays Destination Management team.

Jet2holidays Airport Representative (also known as Airport Customer Helper) - Video

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