Passenger Service Agent - Lanzarote - Substitute contract

Jet2.com and Jet2holidays; Arrecife; Presencial; EUR 18.000 - 24.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Free uniform

Paid training

Life assurance

Retail discounts

Discounts on Jet2.com & Jet2holidays fl

Recommend a Friend bonus

Descripción de la vacante

Jet2.com and Jet2holidays in Lanzarote is seeking a Passenger Service Agent on a 20-hour part-time substitute contract to deliver outstanding customer service at the arrivals area and sales desk.

You will greet customers, provide a friendly check-in and boarding experience, and support colleagues while upholding safety and brand standards in a fast-paced airport environment. Fluency in Spanish and good English are required.

Formación

• Ability to work as a team.
• Fluent in Spanish & intermediate/fluent English.
• Flexible and positive approach.
• Provide Excellent Customer Service in a fast-paced environment.
• Ability to liaise with challenging situations such as flight delays and disruptions.

Responsabilidades

• Create Memories - Ensuring the delivery of outstanding Customer Service that meets the needs of our customers and promotes our brand values.
• Be Present - Greet our customers at the arrivals area at the start of their holiday to create a great first impression, providing a friendly and efficient check-in and boarding service for departing customers, offering helpful advice on the sales desk and being present for our customers throughout their time at the airport.
• Take Responsibility - Ensuring Jet2.com’s policies and procedures are implemented and adhered to. Ensuring quality standards are met and safe practices are always carried out. Responsible for safety reporting using the company system (The Hub)
• Work as One Team - Working in partnership with internal colleagues and internal partners including Ground Operations colleagues, third party providers and our Flight Deck and Cabin Crew Teams to ensure the best Customer experience

Conocimientos

Teamwork

Spanish Fluent

English Fluent

Customer Service

Flexible Attitude

Descripción del empleo

Are you passionate about helping people and delivering outstanding service? Join our Jet2.com & Jet2Holidays team in Lanzarote as a Passenger Service Agent

What We Offer

• 21,094.00 € annually (pro-rated) + additional pay for transport, early shifts, weekends & holidays
• This is a 20-hour (part-time) substitute contract with the potential to increase the hours depending on the operational requirements
• 45 days holiday (pro-rated)
• Free uniform, paid training, life assurance & retail discounts
• Discounts on Jet2.com & Jet2holidays flights
• Recommend a Friend bonus

What We’re Looking For

• Ability to work as a team
• Fluent in Spanish & intermediate/fluent English
• Ability to have a flexible and positive approach
• Provide Excellent Customer Service in a fast-paced environment
• Ability to liaise with challenging situations such as flight delays and disruptions

What will you do in the role?

• Create Memories - Ensuring the delivery of outstanding Customer Service that meets the needs of our customers and promotes our brand values.
• Be Present - Greet our customers at the arrivals area at the start of their holiday to create a great first impression, providing a friendly and efficient check-in and boarding service for departing customers, offering helpful advice on the sales desk and being present for our customers throughout their time at the airport
• Take Responsibility - Ensuring Jet2.com’s policies and procedures are implemented and adhered to. Ensuring quality standards are met and safe practices are always carried out. Responsible for safety reporting using the company system (The Hub)
• Work as One Team - Working in partnership with internal colleagues and internal partners including Ground Operations colleagues, third party providers and our Flight Deck and Cabin Crew Teams to ensure the best Customer experience