Partner Tech Success Engineer — Drive Solutions & Adoption
Plenit
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Job summary
Plenit is seeking a Technical Customer Success Engineer to act as the first technical contact for partner teams, guiding them through issue resolution and platform deployment. You will understand technical contexts quickly, propose concrete solutions, and collaborate across product lines to ensure successful outcomes.
You will design, configure, and optimize partner solutions on the Jotelulu platform, from initial sizing to deployment, while growing partner adoption and retention through
Qualifications
- 2-5 years of direct customer/partner interaction in technical environments.
- Experience in IT support, systems, infrastructure, or MSP environments.
- Ability to quickly understand a partner’s technical context and identify needs.
- Experience resolving technical and functional queries independently.
Responsibilities
- Be the first technical contact for partners and guide them through problem resolution and platform implementation.
- Collaborate cross-functionally with technical and product teams to escalate and resolve complex cases.
- Design, configure, and optimize partner solutions on Jotelulu from sizing to deployment.
- Proactively identify improvements based on partner feedback to drive adoption and retention.
Skills
Tools
Job description
Plenit is seeking a Technical Customer Success Engineer to act as the first technical contact for partner teams, guiding them through issue resolution and platform deployment. You will understand technical contexts quickly, propose concrete solutions, and collaborate across product lines to ensure successful outcomes.
You will design, configure, and optimize partner solutions on the Jotelulu platform, from initial sizing to deployment, while growing partner adoption and retention through
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