Partner Tech Success Engineer — Drive Solutions & Adoption

Plenit; Comunidad de Madrid; Presencial; EUR 42.000 - 54.000; Jornada completa

Descripción de la vacante

Plenit is seeking a Technical Customer Success Engineer to act as the first technical contact for partner teams, guiding them through issue resolution and platform deployment. You will understand technical contexts quickly, propose concrete solutions, and collaborate across product lines to ensure successful outcomes.

You will design, configure, and optimize partner solutions on the Jotelulu platform, from initial sizing to deployment, while growing partner adoption and retention through

Formación

• 2-5 years of direct customer/partner interaction in technical environments.
• Experience in IT support, systems, infrastructure, or MSP environments.
• Ability to quickly understand a partner’s technical context and identify needs.
• Experience resolving technical and functional queries independently.

Responsabilidades

• Be the first technical contact for partners and guide them through problem resolution and platform implementation.
• Collaborate cross-functionally with technical and product teams to escalate and resolve complex cases.
• Design, configure, and optimize partner solutions on Jotelulu from sizing to deployment.
• Proactively identify improvements based on partner feedback to drive adoption and retention.

Conocimientos

Trust building

Clear communication

Solution-oriented

Technical troubleshooting

Prioritization

Problem solving

Customer empathy

Cross-functional collaboration

Herramientas

Windows Server

VPN

Remote Desktop

Jotelulu platform

Ticketing systems

Knowledge management tools

Descripción del empleo

Plenit is seeking a Technical Customer Success Engineer to act as the first technical contact for partner teams, guiding them through issue resolution and platform deployment. You will understand technical contexts quickly, propose concrete solutions, and collaborate across product lines to ensure successful outcomes.

You will design, configure, and optimize partner solutions on the Jotelulu platform, from initial sizing to deployment, while growing partner adoption and retention through