Team Leader Operations

E07 E07 United Parcel Service Espana Ltd Y Compania SRC; Madrid; Presencial; EUR 38.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Health insurance

Ongoing training and development

Career growth opportunities

Descripción de la vacante

UPS Coslada is seeking a Team Leader to guide the daily activity of the team, coach colleagues, and raise service standards. You will identify talent, oversee training, and ensure customer focus.

You will monitor KPIs, drive continuous improvement, coordinate cross‑functional projects, and plan resources for peak periods. The role is on site with hours 13:30–22:30, with occasional travel.

Formación

• A Higher Vocational Training qualification or university degree is essential.
• Advanced English proficiency is essential.
• Strong leadership and decision-making skills.
• Willingness to travel occasionally.
• Experience in operations and people management is advantageous.

Responsabilidades

• Lead and coach the team to meet service standards and KPIs.
• Identify and develop potential talent within the team.
• Maintain a strong focus on customer service excellence.
• Monitor service KPIs daily and drive continuous improvement initiatives.
• Coordinate with other departments to ensure successful project execution.
• Plan resources for holidays and peak periods and adjust as needed.
• Provide support with operational activities when necessary.

Conocimientos

Leadership

Communication

People management

Analytical thinking

Educación

Higher Vocational Training or University Degree

Herramientas

MS Office

Descripción del empleo

We are looking for a new Team Leader to fill a vacancy at our Coslada facility.

What does a typical day look like?

• Manage the team reporting to you, including coaching and training team members.
• Identify and develop potential talent within the company.
• Maintain a strong focus on customer service excellence.
• Monitor service KPIs on a daily basis and drive continuous improvement initiatives.
• Meet with service providers (OSPs) when necessary to ensure appropriate customer service follow-up.
• Coordinate projects within the department and communicate with other departments to ensure successful project execution (BaSE, IE, etc.).
• Coordinate center and service audits and follow up on identified action items.
• Plan resources for holidays and Peak periods, making adjustments and implementing plans as required.
• Provide support with operational activities when necessary.

What do we offer?

• Competitive salary + health insurance
• Ongoing training and development
• Varied work with opportunities for career growth

What should you bring?

• A Higher Vocational Training qualification or university degree, either completed or currently in progress, is essential.
• Advanced English proficiency is essential.
• Curiosity and enthusiasm for learning about new areas of the business and developing your service knowledge.
• Strong leadership skills and the ability to make decisions quickly.
• Strong communication skills.
• A proactive, solution-oriented leadership style and the ability to deal effectively with unexpected situations.
• A flexible and analytical mindset, with a passion for problem-solving and decision-making.
• Working knowledge of MS Office applications, including Excel and Outlook.
• Flexibility is important within our organization and is also essential for this role.
• Previous experience in operations and people management would be an advantage.
• Availability to travel occasionally.

Working hours: 13:30–22:30.

How we recruit

At UPS, equal opportunities, fair treatment, and an inclusive working environment are extremely important to us. We are committed to treating people fairly and to making decisions regarding recruitment, training, promotion, and compensation based on merit, experience, and other job-related criteria. We do not discriminate against applicants on the basis of age, race, religion, sex, disability, sexual orientation, or gender identity.

A little about our business

Founded in 1907 as a messenger company in the United States, UPS has grown into a global organization with one of the world’s most recognized and admired brands. We have become the world’s largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories around the world.

Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.