Team Leader - Operations - Night

UPS; Barcelona; Presencial; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Ongoing training

Growth opportunities

Descripción de la vacante

UPS in Barcelona is seeking a dynamic leader to manage a team, coach staff and identify talent, while focusing on delivering excellent customer service. This permanent role involves KPI tracking, coordinating projects with other departments, and planning resources including holidays and peak hours.

The position requires higher education and strong English, plus flexibility and analytical mindset. Competitive salary and health benefits offered.

Formación

• Diploma or degree required (Higher Vocational Training or university).
• Excellent command of English is essential.
• Strong leadership, decision-making and communication skills.
• Demonstrated problem solving and analytical abilities.
• Flexible and able to adapt to changing priorities.

Responsabilidades

• Manage staff under your supervision, coaching and training the team.
• Identify and develop potential talents for the company.
• Focus on excellence in customer service.
• Monitor KPIs daily and implement continuous improvement.
• Meet with service providers to ensure proper customer service monitoring.
• Coordinate project management projects with other departments.
• Oversee center and service audits and follow up on issues.
• Plan resources, holidays, peak hours, aircraft adjustments and execution.
• Support operational functions when necessary.

Conocimientos

Leadership

Decision-making

Communication skills

Problem solving

Flexibility

Analytical

Educación

Higher Vocational Training or University Degree

Herramientas

Excel

Outlook

Descripción del empleo

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Are you a good decision-maker? Are you good at managing people? Do you have concerns? Do you enjoy challenges and working in a dynamic and stimulating work environment, with new challenges to solve every day? Then this job is for you!

What do you do in a day?

• Management of the staff under your supervision. Coaching and training the team.
• Identification and development of potential talents for the company.
• Focus on excellence in customer service.
• Daily monitoring of key performance indicators (KPIs) and continuous improvement initiatives.
• Meetings with service providers (OSPs) when necessary to ensure proper customer service monitoring.
• Coordination of project management projects. Communication with other departments for project execution (BaSE, IE, etc.).
• Coordination of center and service audits. Follow-up on issues found.
• Resource planning, holiday planning, peak hours, aircraft adjustments and execution.
• Support with operational functions when necessary.

What do we offer?

• Competitive salary + health insurance
• Ongoing training
• Varied work with opportunities for growth.

What should you be able to do?

• Higher Vocational Training or a University Degree (completed or in progress) is essential.
• Advanced knowledge of the English language is essential.
• Curiosity, eager to learn new areas of the business and develop service knowledge.
• Strong leadership qualities and quick decision-making.
• Strong communication skills.
• A decisive leader capable of handling unexpected situations.
• You are flexible and analytical; you enjoy solving problems and making decisions.
• Knowledge of MS Office systems: Excel, Outlook – User level.
• Flexibility is important within our organization, including for this position. Hours: 3:00 – 9:00.

How We Recruit

At UPS, equal opportunity, fair treatment, and an inclusive work environment are of utmost importance. We are committed to a policy of fair treatment of people, selection, training, promotion, and compensation based on merit, experience, and other job-related criteria. We do not discriminate against any applicant on the basis of age, race, religion, sex, disability, sexual orientation, or gender identity.

A Little About Our Business

Founded in 1907 as a courier company in the United States, UPS has grown into a global company with one of the world's most recognized and admired brands. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories around the world.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.