Operations Manager

Global University Systems; Madrid; Presencial; EUR 42.000 - 70.000; Jornada completa

Descripción de la vacante

Global University Systems is seeking an Operations Manager to optimize operations, oversee international recruitment initiatives, and manage key accounts. The role requires strong leadership, cross-functional collaboration, and data-driven decision making to align with organizational goals.

The position involves cross-team coordination, KPI tracking, and driving process improvements across the global network of education institutions.

Formación

• Experience in operations, business development, or project management.
• Strong analytical and data reporting skills.
• Proficiency in Excel and CRM tools.
• Ability to lead and collaborate across functions.

Responsabilidades

• Streamline operations with Business Development Coordinators and Directors of International Recruitment.
• Oversee project planning, execution, and process improvements to enhance efficiency.
• Support the development and implementation of strategic initiatives for international recruitment.
• Act as the liaison between recruitment teams and external partners.
• Manage incoming agent inquiries and maintain strong business relationships.
• Support agent and key account development, including handling escalations.
• Track KPIs, team targets, and performance metrics for leadership insights.
• Maintain accurate data collection and reporting in databases.
• Identify gaps in recruitment, marketing, and partner engagement processes and suggest improvements.
• Ensure contract compliance and align with internal procedures.
• Collaborate across departments to enhance systems and reporting.

Conocimientos

Leadership

Cross-functional

Project management

Data analysis

Excel

CRM tools

Communication

Analytical skills

Herramientas

Salesforce

CRM software

Excel

Descripción del empleo

About The Company

Global University Systems (GUS) is one of the world’s most dynamic, inclusive, and diverse education organisations. GUS is an international network of higher education institutions, brought together by a shared passion for accessible and industry-relevant qualifications. We deliver a wide variety of programmes, including bachelor’s degree programmes, master’s degree programmes, professional training, English Language training, and corporate & executive education. When someone chooses to study at one of our institutions, whether on campus in Europe, North America, Asia or even in their own home, they are joining a network of over 100,000 students worldwide. When you decide to work with GUS, you will be joining an industry leading, global organisation that has a reach in over 150 different countries.

Primary Purpose

The Operations Manager plays a critical role in supporting international business development, institutional enrollment, and student recruitment efforts. This position is responsible for optimizing operations, managing key accounts, and ensuring efficient execution of enrollment strategies. The role involves cross-functional collaboration with internal teams and external partners, ensuring alignment with organizational goals.

Specific Responsibilities

• Work closely with Business Development Coordinators, Business Developers, and the Director of International Recruitment to streamline operations.
• Oversee project planning, execution, and process improvements to enhance efficiency.
• Support the development and implementation of strategic initiatives for international recruitment.
• Act as the primary liaison between recruitment teams and external partners.
• Manage incoming agent inquiries, ensuring seamless business relationships.
• Support agent and key account development, including handling escalations and problem-solving.
• Track and analyze KPIs, team targets, and performance metrics.
• Provide business-critical insights and strategic recommendations to senior leadership.
• Maintain databases, ensuring accurate data collection and reporting.
• Identify gaps in recruitment, marketing, and partner engagement processes, recommending improvements.
• Support contract compliance policies and ensure adherence to internal procedures.
• Work cross-functionally to enhance operational systems and reporting structures.
• Coordinate strategic enrollment management initiatives across departments and teams.

Position Requirements

• Proven experience in operations, business development, or project management.
• Strong leadership and cross-functional collaboration skills.
• Ability to manage multiple projects in a fast-paced, global environment.
• Experience in international education, recruitment, or a related industry is a plus.
• Strong analytical skills, with experience in data reporting and performance metrics.
• Proficiency in Excel, Salesforce, and other CRM tools.
• Excellent communication, problem-solving, and relationship management abilities.
• Ability to work effectively with senior leadership and executive teams.

Other Information

Please note this position is only available on our Consultancy agreement.

We acknowledge receipt of your resume for a position at Global University Systems and sincerely appreciate your interest in our company. We will screen all applicant CVs and select the candidates whose qualifications and experience meet our requirements. Please note due to the high volume of applications we will only contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success.

GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.