Program Coordinator (M, F, D)

Gus Germany Gmbh; Barcelona; Presencial; EUR 32.000 - 44.000; Jornada completa

Descripción de la vacante

BSBI, parte de GUS Germany GmbH, busca un/a responsable administrativo/a para apoyar servicios a estudiantes en Barcelona y proyectos transnacionales.

El/la candidato/a ideal debe gestionar horarios, asistir en inscripciones y operaciones diarias, y coordinar actividades de orientación y eventos. Se valora dominio del inglés y español, orientación al detalle y capacidad de multitarea. Se ofrece entorno internacional y desarrollo profesional.

Formación

• Título universitario o experiencia equivalente.
• Dominio profesional del inglés y español.
• Capacidad para multitarea y colaborar con equipos internacionales.
• Enfoque en resultados, soluciones y autodisciplina.
• Buena atención al detalle y comunicación.
• Proactividad y actitud can-do.

Responsabilidades

• Gestionar horarios y comunicar cambios a estudiantes.
• Mantener registros con el timetable tracker.
• Coordinar la selección de trayectorias para estudiantes.
• Informar sobre certificados y programas disponibles para estudiantes.
• Asegurar que SYS esté preparado para la incorporación.
• Colaborar con el equipo de Berlín en cursos de inglés y en español.
• Crear módulos y añadir estudiantes a Canvas para Study Methods y Research Methodology.
• Monitorear la asistencia y emitir avisos cuando sea necesario.
• Gestionar deferrals, cambios de curso para campus BCN/Madrid.
• Apoyar a estudiantes en Canvas, Student Portal, Outlook y ProQuest.
• Organizar eventos: orientación, sesiones informativas y graduación.
• Coordinar encuestas de módulo y alcanzar 60% de respuesta.
• Asistir en la inscripción y finalización de la matriculación en campus.
• Soportar a estudiantes en asuntos no académicos: servicios estudiantiles, visa, alojamiento y seguros.
• Gestión de conductas estudiantiles y expedientes.

Conocimientos

Customer focus

Interpersonal skills

English

Spanish

Multitasking

Attention to detail

Microsoft Office

Google Suite

Cross-functional collaboration

Educación

Undergraduate degree or equivalent experience

Herramientas

Microsoft Office

Google Suite

Descripción del empleo

Descripción del trabajo

Your Responsibilities

1. Timetable Management

• Communicate promptly with students regarding timetable changes, progression, and pathway options
• Maintain accurate records using the timetable tracker.
• Coordinate the selection of pathways for students.
• Communicate details about certificate programs available for students.
• Ensure SYS is prepared for intake and promptly address any related issues.
• Collaborate with the Berlin team on English enhancement courses.
• Collaborate with the Berlin team on Spanish and English lessons (Inlingua)
• Create modules and add students to Canvas for Study Methods and Research Methodology.

2. Attendance Monitoring

• Monitor student attendance closely in adherence to the Policy and Process
• Issue attendance warnings as necessary and track student feedback
• Prepare attendance reports and handle related queries via the Attendance mailbox
• Liaise with lecturers regarding attendance registers and any associated issues.
• Process absence authorization requests, excuses, and Attendance Letter requests.

3. Supervision of Deferrals, term-breaks, withdrawals, and course changes for the BCN/Madrid campus students.
Sending withdrawal notices.
Following up with online student
4. Study Tools Support

• Support newly registered students
• Offer assistance to students navigating Canvas, the Student Portal, Outlook, and ProQuest, and liaise with departments when necessary

5. Event management including Orientation, info-sessions, and graduation.
6. Coordinate module surveys and achieve 60% of response rate.
7. Supporting registration and finalization of registration on campus where needed
8. Support students on non-academic matters: student services matters, including TIE, accommodation, health insurance and events.
9. Student conduct: Coordinating informal and formal disciplinary processes, meetings, panels, communications, case records and required external reporting.
10. Letters and documentation: Issuing matriculation, partner matriculation, holiday confirmation, attendance, ex-matriculation and visa-support letters.
11. Assist with various administrative/events/operations tasks as needed.

Your profile

Essential

• An undergraduate degree or equivalent experience.
• Customer-focused with excellent interpersonal skills, including professional credibility, relationship building and influencing
• Professional proficiency in written and spoken English and Spanish.
• Ability to multitask and collaborate cross-functional across international teams, good attention to detail and great communication skills.
• Results-driven, solution-oriented and self-disciplined
• Ability to multitask in a busy, highly pressured, fast-paced working environment
• Minute attention to detail, strong adaptability, empathy and resilience
• Proficiency in Microsoft Office and/or Google Suite
• Enthusiasm to work in the education sector and to support student success
• Excellent presentation skills and a high level of confidence
• Proactive, self-motivated and achievement-driven with a ‘can-do’ attitude

Why us?

• An international environment with a multicultural audience and a meaningful social impact
• Support in achieving your professional goals and development
• Opportunities for career growth alongside BSBI, including leadership roles
• Extensive training to equip you with the knowledge and skills needed to excel
• Work in a young, dynamic and positive culture that fosters collaboration
• Performance-based commissions to incentivize sales success
• Be at the forefront of an exciting educational opportunity, leading the way forward and growing with BSBI

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.
There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.

About us

BSBI is part of GUS Germany GmbH (GGG), a dynamic network of higher education institutions with more than 18,000 students at locations in Germany, Europe and beyond.
We prepare students for impactful global careers, providing accessible and quality education to cultivate future industry leaders. With a focus on enterprise, leadership, and success, our programmes empower students with an entrepreneurial mindset to lead and succeed, fostering an inclusive, innovative, and supportive learning environment. Our mission is to shape the future by nurturing exceptional talent and driving positive change in the competitive international business world.
Explore https://www.berlinsbi.com/ for more information about us!