Global Operations Associate

United States Digital Space LLC; Barcelona; Presencial; EUR 32.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Lunch budget

Vacation 22 days

Medical insurance

Life & AD&D Insurance

Equity program

Employee assistance program

Parental leave

Descripción de la vacante

the company is seeking a Global Operations Associate to manage end-to-end freight movements and ensure top-notch service across the regional network. You will coordinate with carriers, vendors, and regional trade lanes, while maintaining strict adherence to SOPs and compliance policies.

Spanish and English fluency is required, with a strong emphasis on communication, attention to detail, and efficient task prioritization in a fast-paced environment.

Formación

• BA/BS Degree or forwarding training completed.
• 2+ years in operations/logistics/freight forwarding.
• Technology-first mindset; thrives in fast-paced environments.
• Strong time management and prioritization skills.
• Attention to detail and feedback receptiveness.
• Clear verbal and written communication; teamwork oriented.
• Compliance-focused attitude for regulated industry.
• Client service mindset with problem-solving orientation.
• Spanish and English fluency required.

Responsabilidades

• Be the front line ensuring on-time shipments and first-class client experience.
• Meet internal KPIs and SLAs, prioritizing multiple tasks.
• Follow SOPs and flag improvement opportunities.
• Resolve client issues quickly, coordinating with carriers and vendors.
• Guard against leakage and promote cost-conscious operations.
• Coordinate day-to-day operations with internal/external partners.
• Execute end-to-end freight movements (imports/exports) in a regional network.
• Support partner-managed shipments to drive continuity and parity.
• Utilize data/tools to inform decisions and improve efficiency.

Conocimientos

Spanish language

English language

Attention to detail

Time management

Communication

Teamwork

Educación

BA/BS Degree or forwarding training

Descripción del empleo

About the company:

At the company, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use the company technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put the company center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Your responsibilities as a Global Operations Associate include, but are not limited to the following:

• Be the 'front line' in ensuring the highest standard of the company quality: shipments move on-time, exceptions are handled proactively, and clients receive a first-class experience through timely, clear communication.

• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery, independently managing your priorities and commitments.

• Follow standard operating procedures (SOP) and proactively flag opportunities for improvement.

• Solve client issues quickly and ensure smooth operations at origin and destination, developing solutions independently and escalating to senior team members as needed

• Act in the best interest of the company by avoiding leakages and ensuring cost conscious behavior.

• Seamlessly coordinate day-to-day operations with the relevant internal and external partners for your team's scope (e.g. carriers, vendors, customs, regional trade lane management, cross-functional stakeholders, etc)

• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.

• Assist the shipments managed by partners as we drive partner autonomy and parity with insourced operations (if applicable in a given region).

• Use data and operational tools to inform decisions, identify patterns in your work, and contribute to efficiency improvements.

Requirements:

• BA/BS Degree or completed professional training as forwarding agent.

• 2+ years of experience in operations, logistics or freight forwarding

• Have a technology (and AI)first mindset and can thrive in a fast paced environment.

• Effective time management. Be able to properly prioritize and manage a large volume of tasks.

• Attention to detail.

• Ability to effectively seek and receive feedback.

• Effective communication both verbally and in writing.

• Teamwork and relationship building.

• Orientation towards working smarter and adopting best practices and standardization.

• Problem-solving capabilities.

• A “compliance first” attitude to keep our regulators happy and enthusiastic about the company since we operate in a heavily regulated industry.

• A client service mindset; you are obsessed with client satisfaction, and strive to investigate and troubleshoot the client’s problem.

• Language requirement: Mandatory Spanish and fluency in English.

What's in there for you:

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment

• Lunch food budget 12 euros per person reimbursement. Snacks and soft drinks available in our office on daily basis

• 22 vacation days

• Medical Insurance: the company covers 100% of the premium for employees.

• Life & AD&D Insurance fully funded by the company

• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.

• Employee assistance program via Aetna Resources For Living. the company offers an employer-sponsored program available at no cost to you and all household members.

• Parental leave benefit: the company is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.

Commitment to Equal Opportunity

At the company, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Global Data Privacy Notice for Job Candidates and Applicants

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