Program Manager

Gartner; Barcelona; Híbrido; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

Gartner is seeking an Operations Program Manager to join the CSO Strategy & Operations team. You will develop, execute and manage programs that support client retention and service delivery across GS&D Ops, Sales, Product, Technology and Insights.

The role requires strong analytical skills, decisive communication and the ability to partner with diverse teams to drive performance improvements and deliver actionable recommendations to senior leadership.

Formación

• Able to partner with associates, leaders and Team NCVI partners to influence in a matrixed environment
• Analyze large datasets and translate raw information into succinct insights for senior leadership
• Create and deliver effective decks and emails consumable by multiple levels up to executive
• Understand business initiatives and challenges, and recommend data-based solutions
• Strong written and verbal communication skills
• Excellent organizational skills with multiple work streams and detail management
• Program management experience: organize and track complex projects and issues

Responsabilidades

• Lead initiatives to increase retention and performance against best practices
• Collaborate across Sales, Product, Technology, and Insights to deliver solutions to service teams
• Monitor execution of programs with GS&D Ops, Sales Leaders and Service delivery teams
• Identify strategic risks related to process initiatives and retention performance
• Produce operational and planning reports/presentations for senior leaders
• Conduct qualitative and quantitative analytics to identify improvements and drive decisions
• Build mutually respectful relationships across teams and partners

Conocimientos

Relationship building

Analytical skills

Business analytics

Executive communications

Organizational skills

Program management

Descripción del empleo

Gartner’s CSO Strategy & Operations Team strives to help every CSO service team increase client value and retention. We lead strategic initiatives designed to equip and enable serviceassociates & leadership to effectively support our clients and achieve rapid gains in Retention Results.

The Operations Program Manager is a key member of the CSO Strategy & Operations team who will contribute to the development, execution and management of programs and will partner across a broad range of internal stakeholders and partners.

• Lead initiatives and identify opportunities to increase performance against proven practices and accelerate client retention. Actions include assessing top leader & associate performance, identifying best practices and translating those into actionable guidance and enablement resources to support proven practice and retention performance.
• Collaborate across Sales, Product, Technology, and Insights to bring solutions / programs to our service teams in a coordinated way.
• Work closely with GS&D Ops, Sales Leaders, other Team NCVI Partners and the Service delivery teams to drive execution of these solutions / programs as well as to monitor to determine ongoing effectiveness
• Identify and mitigate key strategic risks related to process initiatives and retention performance across Gartner’s products and practices
• Key role in the production of operational and planning reports/presentations to senior business leaders to effectively link results with business strategy (quarterly Ops reviews, Monthly Business Reviews, OC Update meetings, etc.)
• Conduct analytics (qualitative & quantitative) & monitor key business drivers to identify and drive operational improvements, provide actionable recommendations, drive transparency of results, and ensure informed decision making.
• Cultivate strong and mutually respectful relationships across GS&D Ops, Sales Leaders, other Team NCVI Partners and the Service delivery teams.
• Partner with GS&D Ops, Sales Leaders, other Team NCVI Partners and the Service delivery teams to solve problems and identify business improvement opportunities

Requirements

• This person will work with the teams across CSO, including both GTS and GBS. A working knowledge of the Gartner’s product suite will be beneficial
• Strongrelationship-buildingskills: Able to effectively partner with associates, leaders and Team NCVI partners to influence in a matrixed environment
• Excellent analyticalskills; Ability to analyze large datasets and translate raw information into succinct & actionable insights that can be easily understood and used by the organization.Includes creation of PPT slides for senior leadership consumption.
• Proven ability to understand business initiatives and challenges, and to recommend business solutions using fact-based analytics
• Excellent written and verbal communication skills; ability to create and deliver effective decks and emails (consumable by multiple levels of staff, up to and including the executive level)
• Excellent organizational skills with the ability to manage multiple work streams and large amounts of detail simultaneously
• Program management experience: Ability to organize and track complex projects, keep self and others on track and identify emerging issues.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].