Onsite IT Account Delivery Lead

Hewlett Packard Enterprise Development LP; Las Rozas de Madrid; Presencial; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

Hewlett Packard Enterprise Development LP in Madrid is seeking an Account Support Manager to lead delivery for key accounts and ensure a superior customer experience. The role is designed as onsite with expectations to work from an office with customers/partners.

The candidate should have 3-5 years of relevant experience, native Spanish and fluent English, and be capable of coordinating cross-functional teams to achieve service levels and successful renewals.

Formación

• 3-5 years experience in related fields desired.
• Bachelor's degree or equivalent combination of education and experience.
• Excellent communication, presenting and listening skills.
• Native Spanish and fluent English is required.
• Willing to work in Madrid.

Responsabilidades

• Be a reference for the customer and lead the delivery team and resources for assigned accounts.
• Be responsible for cost of delivery and total customer experience.
• Monitor the actual service level vs. the defined and agreed SLA.
• Proactively propose improvements and changes to the customers’ IT environment.
• Provide consultative IT advice, collaboration, and operational best practices sharing.
• Use Value Based Delivery processes to reduce business risk and maximize IT investment value.
• Maintain understanding of the customer IT environment to align with business targets.

Conocimientos

Client management

Cross-cultural teams

Presentation skills

English fluency

Educación

Bachelor's degree or equivalent

Descripción del empleo

Hewlett Packard Enterprise Development LP in Madrid is seeking an Account Support Manager to lead delivery for key accounts and ensure a superior customer experience. The role is designed as onsite with expectations to work from an office with customers/partners.

The candidate should have 3-5 years of relevant experience, native Spanish and fluent English, and be capable of coordinating cross-functional teams to achieve service levels and successful renewals.