On-Site Telecom Service Delivery Manager

Wise Global Telecom; Madrid; On-site; EUR 40,000 - 70,000; Full time

Job summary

Wise Global Telecom in Madrid seeks a Service Manager to oversee delivery and performance of telecom services for key clients. You will manage SLAs, monitor service quality, coordinate with technical and support teams, and act as the primary contact for customers.

You will prepare service reports, analyze performance data, lead service review meetings, and drive process improvements in a fast-paced, customer-focused environment onsite in Madrid.

Qualifications

• Demonstrated skills in service management, including oversight of service delivery, incident handling, and adherence to SLAs.
• Experience coordinating cross-functional teams, with strong organizational, planning, and prioritization abilities.
• Effective communication and relationship-building skills, with the ability to manage client expectations and provide clear updates.
• Analytical skills for reviewing service performance data, identifying trends and recommending improvements.
• Knowledge of telecommunications or IT services environments, including basic understanding of networks, systems, or managed services.
• Proficiency with common office and collaboration tools (e.g., spreadsheets, presentation software, ticketing or ITSM tools).
• Ability to work on-site in Madrid and collaborate in a fast-paced, customer-focused setting.
• Bachelor’s degree in a relevant field or equivalent practical experience.
• Prior experience in a service management, account management, or operations role is highly beneficial.
• Strong problem-solving mindset, attention to detail, and commitment to delivering high-quality service.

Responsibilities

• Oversee service delivery for assigned clients and manage SLAs.
• Coordinate cross-functional teams to resolve issues and improve performance.
• Act as primary point of contact for customers, providing updates and handling inquiries.
• Prepare service reports and analyze performance metrics to drive improvements.
• Lead service review meetings and coordinate with internal stakeholders for smooth transitions and best practices.

Skills

Service delivery

Cross-functional coordination

Communication

Analytical skills

Telecom/IT services knowledge

Office tools

On-site work

Problem solving

Education

Bachelor’s degree in Engineering/Telecommunications/IT/Business

Tools

ITSM tools

Spreadsheets

Presentation software

Job description

Wise Global Telecom in Madrid seeks a Service Manager to oversee delivery and performance of telecom services for key clients. You will manage SLAs, monitor service quality, coordinate with technical and support teams, and act as the primary contact for customers.

You will prepare service reports, analyze performance data, lead service review meetings, and drive process improvements in a fast-paced, customer-focused environment onsite in Madrid.