On-site Italian Tech Support Advisor

cnx; Barcelona; Presencial; EUR 18.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full paid training

Career development programs

Central office location in Barcelona

Descripción de la vacante

Concentrix is seeking a Technical Support Advisor in Barcelona (On-site) to be the first point of contact for dealers and end users, troubleshooting issues and guiding customers in Italian and English. You will create and manage support tickets, document cases, and collaborate with internal teams for complex resolutions.

This full-time role offers a permanent contract, 39 hours/week, central Barcelona office, and comprehensive training.

Formación

• Proficient or bilingual in Italian plus an advanced level of English.
• 2 year experience in Customer service or Technical Support area.
• Ability to take ownership of calls and progress to resolution.

Responsabilidades

• Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time.
• Troubleshoot technical issues and provide timely accurate resolutions.
• Educate customers on product usage, updates, and best practices.
• Create and manage support tickets to ensure proper tracking and resolution.
• Collaborate with internal teams to resolve complex or escalated cases.
• Maintain accurate customer records and documentation in internal systems.

Conocimientos

Italian (bilingual)

English (advanced)

Customer service

Descripción del empleo

Concentrix is seeking a Technical Support Advisor in Barcelona (On-site) to be the first point of contact for dealers and end users, troubleshooting issues and guiding customers in Italian and English. You will create and manage support tickets, document cases, and collaborate with internal teams for complex resolutions.

This full-time role offers a permanent contract, 39 hours/week, central Barcelona office, and comprehensive training.