On-site Catalan-speaking Training & Quality Specialist

Concentrix; Barcelona; Sur place; EUR 22 000 - 27 000; Plein temps

Avantages offerts par ce poste

Bring-a-friend bonus opportunities

Career development programs

Résumé du poste

Concentrix in Barcelona is seeking a Training & Quality Specialist (Catalan-speaking) to support a travel industry customer service team. You will monitor quality, train staff, and analyze data to drive improvements.

You will work on-site in a central Barcelona location, contribute to AI and automation initiatives, and collaborate with management to implement efficient quality programs. A mix of coaching, analytics, and reporting will be central to this role.

Qualifications

• 2+ years of experience in Quality, Training, Coaching, or a similar role.
• Fluent in English and either Catalan, Galician or Basque.
• Strong analytical skills with the ability to translate data into action.
• Intermediate Excel skills and experience with reporting tools (Power BI/DOMO).
• Excellent communication, coaching, and stakeholder management abilities.

Responsabilités

• Monitor and improve quality by evaluations and calibrations with consistent AI-assisted quality assessments.
• Train and coach team members through onboarding, refresher training, and coaching to address skill gaps.
• Analyze performance and customer feedback to identify trends and root causes.
• Prepare reports and insights using Excel, DOMO, and Power BI to support decision-making.
• Drive continuous improvement to optimize processes and support operational excellence.
• Support AI and automation initiatives by contributing to AI/BOT training and evaluation criteria.

Connaissances

Quality

Training

Coaching

Analytics

Stakeholder management

Outils

Excel

Power BI

DOMO

Description du poste

Concentrix in Barcelona is seeking a Training & Quality Specialist (Catalan-speaking) to support a travel industry customer service team. You will monitor quality, train staff, and analyze data to drive improvements.

You will work on-site in a central Barcelona location, contribute to AI and automation initiatives, and collaborate with management to implement efficient quality programs. A mix of coaching, analytics, and reporting will be central to this role.