Quality & Training Specialist — AI-Driven Coaching

Concentrix

Barcelona

On-site

EUR 21,000 - 26,000

Full time

36 hours ago

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Benefits offered by this job

Private medical insurance

Bring-a-friend bonus

Career development programs

Job summary

Concentrix is seeking a Trainer & Quality Specialist to support a fashion customer service team based in Barcelona. You will perform quality evaluations, provide coaching, and analyze KPIs to drive improvements across human and AI-assisted processes.

The role requires 2+ years in quality/training, fluent English plus Catalan/Galician/Basque, and strong Excel/Power BI/DOMO skills. It offers a permanent contract, 39 hours/week, and growth opportunities.

Qualifications

2 years of experience in Quality, Training, Coaching, or similar roles.
Fluent in English and Catalan/Galician/Basque, both written and spoken.
Strong analytical skills and ability to translate data into action.
Intermediate Excel and reporting tools experience (Power BI/DOMO).
Excellent communication, coaching and stakeholder management abilities.
Familiarity with QA processes, CRM tools, data analysis, or AI/BOT environments is a plus.

Responsibilities

Monitor and improve quality through evaluations and calibrations.
Train and coach team members via onboarding and refresher sessions.
Analyze performance and customer feedback to identify trends and root causes.
Prepare reports/insights using Excel, DOMO and Power BI for decision-making.
Drive continuous improvement and maintain quality standards.
Support AI and automation initiatives through knowledge management and evaluation criteria.