Catalan-Speaking Training & Quality Specialist – On-Site (Travel)

Concentrix Experts Colombia S.A.S.; Barcelona; On-site; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Central location in Barcelona

Referral bonus opportunities

Career development programs

Job summary

Concentrix Experts Colombia S.A.S. is seeking a Training & Quality Specialist for an on-site role in the travel industry. The person will monitor quality, coach teams, and analyze feedback to drive improvements using Excel, DOMO, and Power BI.

The role requires Catalan (or other regional language) plus English, with strong analytical and communication skills to support operational excellence. A central Barcelona location is offered with regular on-site work.

Qualifications

• Experience in quality, training or coaching roles (minimum 2 years).
• Ability to analyze data and translate into action.
• Familiarity with QA processes and CRM/data environments is a plus.

Responsibilities

• Monitor and improve quality through evaluations and calibrations across AI-assisted QA.
• Train and coach teammates via onboarding, refreshers and targeted coaching.
• Analyze performance and customer feedback to identify trends and root causes.
• Prepare reports using Excel, DOMO and Power BI for management decisions.
• Support continuous improvement and AI/bot initiatives in quality guidance.

Skills

Quality assurance

Training & coaching

Data analysis

Stakeholder management

Communication

Tools

Excel

Power BI

DOMO

Job description

Concentrix Experts Colombia S.A.S. is seeking a Training & Quality Specialist for an on-site role in the travel industry. The person will monitor quality, coach teams, and analyze feedback to drive improvements using Excel, DOMO, and Power BI.

The role requires Catalan (or other regional language) plus English, with strong analytical and communication skills to support operational excellence. A central Barcelona location is offered with regular on-site work.