Catalan-Speaking Trainer & Quality Coach - Fashion (Onsite)

Concentrix

Barcelona

On-site

EUR 21,000 - 26,000

Full time

5 days ago

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Benefits offered by this job

Private medical insurance

Career development program

Full-time contract

Job summary

Concentrix in Barcelona is seeking a Trainer and Quality Coach (Catalan-speaking) onsite to develop and deliver training content for the fashion industry project. You will conduct induction training, coaching, quality monitoring, and monthly workshops, collaborating with the Belfast leadership team to maintain scoring consistency and drive CSAT improvements.

The role requires native/bilingual Catalan and strong English, proficiency with MS Office, and the ability to multi-task and meet deadlines

Qualifications

Native or bilingual in Catalan and advanced level of English.
Experience in delivering client training content.
Experience in quality assurance and coaching.
Experience working as part of a leadership team and collaborating with senior management on client deliverables.
Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.

Responsibilities

Training Newhire Training – Induction, System set up, Content training and updates, knowledge checks, and communication with CNX Belfast leadership regarding trainee EWS.
Nesting support – post NH training coaching and quality scoring.
Collaborating with Team Leaders regarding PSP tracking historical performance and PSP triggers.
Cross skill training agents to other LOBs and provide refresher training per client guidance.
Conducting monthly workshops on essential client processes including GDPR.
Quality monitors – evaluate/audit sampling of calls, chat and email.