On-Duty Guest Experience Leader

The Ritz-Carlton Hotel Company, L.L.C.; Barcelona; On-site; EUR 60,000 - 90,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Barcelona seeks a property Manager on Duty to oversee all property operations, ensuring the highest levels of hospitality and service. The role represents property management in resolving guest or property situations and directs guests within the lobby.

You will lead guest relations, monitor service issues, and collaborate with all departments to maintain gold standards and exceptional guest experiences.

Qualifications

• High school diploma or GED required with 4 years guest services/related experience or a 2-year degree with 2 years experience.
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of related experience.

Responsibilities

• Maintains a strong working relationship with all departments to support property operations and goals.
• Communicates variations to established norms to appropriate departments in a timely manner.
• Sends copy of MOD report to all departments daily.
• Strives to improve service performance and guest satisfaction.
• Ensures compliance with policies, standards and procedures.

Skills

Guest relations

Leadership

Guest service

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management or related major

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Barcelona seeks a property Manager on Duty to oversee all property operations, ensuring the highest levels of hospitality and service. The role represents property management in resolving guest or property situations and directs guests within the lobby.

You will lead guest relations, monitor service issues, and collaborate with all departments to maintain gold standards and exceptional guest experiences.