On-Duty Guest Experience Leader

Hospitaliti; Barcelona; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Hotel Arts Barcelona, a Ritz-Carlton property, seeks a Property Manager on Duty to oversee all operations, ensure top-tier hospitality, and resolve guest or property issues. The role guides guest flow in the lobby and monitors service issues, with emphasis on continuous improvement and outstanding guest satisfaction.

Ideal candidates have a background in guest services or related operations, with strong leadership and cross-department collaboration skills.

Qualifikationen

• High school diploma or GED.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major.
• 4 years experience in guest services, front desk, housekeeping, or related professional area.
• 2 years experience in guest services, front desk or related area.

Aufgaben

• Maintains strong relationships with all departments to support operations and goals.
• Communicates variations to established norms to the appropriate department.
• Sends MOD report copies to all departments daily.
• Strives to improve service performance and guest satisfaction.
• Ensures compliance with policies, standards and procedures.
• Leads guest relations and responds to guest problems and compliments.

Ausbildung

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

4 years experience in guest services/front desk/housekeeping

2 years experience in guest services

Jobbeschreibung

Hotel Arts Barcelona, a Ritz-Carlton property, seeks a Property Manager on Duty to oversee all operations, ensure top-tier hospitality, and resolve guest or property issues. The role guides guest flow in the lobby and monitors service issues, with emphasis on continuous improvement and outstanding guest satisfaction.

Ideal candidates have a background in guest services or related operations, with strong leadership and cross-department collaboration skills.