Night Front Desk Auditor — Luxury Guest Service

The Ritz-Carlton Hotel Company, L.L.C.; Barcelona; On-site; EUR 25,000 - 35,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Barcelona is seeking a full-time Front Desk Professional to ensure seamless guest arrivals, payments, and departures. You will coordinate with Housekeeping and provide local guidance, maintaining the high standards of The Ritz-Carlton.

Located at Marina 19-21, Barcelona, the role requires professional communication, the ability to handle multiple guest requests, and a commitment to exemplary service in a luxury hospitality environment.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.

Education

High school diploma or G.E.D. equivalent

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Barcelona is seeking a full-time Front Desk Professional to ensure seamless guest arrivals, payments, and departures. You will coordinate with Housekeeping and provide local guidance, maintaining the high standards of The Ritz-Carlton.

Located at Marina 19-21, Barcelona, the role requires professional communication, the ability to handle multiple guest requests, and a commitment to exemplary service in a luxury hospitality environment.