Night Guest Experience Specialist

Hotel Arts Barcelona; Barcelona; On-site; EUR 22,000 - 28,000; Full time

Job summary

Hotel Arts Barcelona seeks a Guest Experience Expert to ensure seamless check-in/check-out and create memorable stays. You will guide guests through their stay, address requests, complete reports, and share local highlights, embodying service excellence across operations.

The role emphasizes maintaining safety, confidentiality, and professional appearance, standing or moving for long periods, and delivering The Ritz-Carlton Gold Standards with pride.

Qualifications

• High school diploma or GED equivalent.

Responsibilities

• Deliver guest services and support during the guest stay, including check-in/check-out assistance, requests, and reporting.
• Uphold The Ritz-Carlton Gold Standards and Employee Promise to ensure memorable experiences for guests.

Education

High school diploma or GED equivalent

Job description

Hotel Arts Barcelona seeks a Guest Experience Expert to ensure seamless check-in/check-out and create memorable stays. You will guide guests through their stay, address requests, complete reports, and share local highlights, embodying service excellence across operations.

The role emphasizes maintaining safety, confidentiality, and professional appearance, standing or moving for long periods, and delivering The Ritz-Carlton Gold Standards with pride.