Night Front Desk Auditor - Luxury Guest Experience Lead

247 Media Limited; Barcelona; On-site; EUR 21,000 - 27,000; Full time

Job summary

The Ritz-Carlton is seeking a Front Desk/Guest Services associate in Barcelona to greet guests, manage check-ins and check-outs, and coordinate with house keeping for room readiness. You will handle payments, balance cash, and respond to guest inquiries with poise and accuracy.

This role requires a high school diploma or GED, excellent telephone etiquette, and a customer-first attitude. No prior experience required; training provided to ensure exceptional service to luxury guests at our property.

Qualifications

• Education requirement is a high school diploma or GED.
• Experience is not required; the role supports guest services and front desk operations.
• Strong communication and professional language are essential.

Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving late and disputed charges.
• Answer, record, and process guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Inform guests about parking procedures and coordinate with bell/valet staff.
• Provide directions and information about the property and local area.
• Run daily reports and ensure accuracy of arrivals, departures and special requests.
• Complete cashier and closing reports in the computer system.
• Count and balance bank at opening/closing; drop receipts per accounting specs.

Skills

Customer service

Communication

Telephone etiquette

Guest interaction

Education

High school diploma or GED

Job description

The Ritz-Carlton is seeking a Front Desk/Guest Services associate in Barcelona to greet guests, manage check-ins and check-outs, and coordinate with house keeping for room readiness. You will handle payments, balance cash, and respond to guest inquiries with poise and accuracy.

This role requires a high school diploma or GED, excellent telephone etiquette, and a customer-first attitude. No prior experience required; training provided to ensure exceptional service to luxury guests at our property.