Norwegian-Speaking Vehicle Support Agent (Hybrid, Barcelona)

MSX International; Barcelona; Hybrid; EUR 22,000 - 26,000; Full time

Benefits offered by this job

Permanent full-time contract

€24,000 gross per year

Hybrid work: up to 50% remote after培训

MSX Bazaar employee discounts portal

Multicultural work environment

Training and development opportunities

Job summary

MSX International in Barcelona is seeking a native/bilingual Norwegian-speaking Customer Service Agent to join an international team. You will be the primary contact for OEM vehicle owners, handling complex cases and ensuring a high quality service experience.

The role starts on-site with a 50% remote hybrid model after training. Requirements include Norwegian native level, English B2-C1, 1 year in customer service, and proficiency with MS Office365.

Qualifications

• Native/bilingual Norwegian speaker.
• Good level of English (B2-C1) is required.
• At least 1 year of experience in Customer Service, Contact Center, or related positions.
• Strong interpersonal and communication skills; problem-solving ability.
• Proficient in MS Office365 applications.

Responsibilities

• Handle complex and escalated cases requiring deeper issue understanding.
• Monitor open cases continuously until resolution.
• Identify when a case requires escalation to higher-level or specialized teams.
• Ensure a positive customer experience throughout all interactions, even in challenging situations.
• Maintain customer satisfaction levels in line with project KPIs.

Skills

Native/Bilingual Norwegian

English (B2-C1)

Problem-solving

Communication skills

Microsoft Office365

Tools

MS Office365

PowerPoint

Excel

Job description

MSX International in Barcelona is seeking a native/bilingual Norwegian-speaking Customer Service Agent to join an international team. You will be the primary contact for OEM vehicle owners, handling complex cases and ensuring a high quality service experience.

The role starts on-site with a 50% remote hybrid model after training. Requirements include Norwegian native level, English B2-C1, 1 year in customer service, and proficiency with MS Office365.