Danish OEM Customer Support Agent | Hybrid Barcelona

MSX International; Sant Just Desvern; On-site; EUR 22,000 - 26,000; Full time

Benefits offered by this job

Permanent full-time contract (40 hours

€24,000 gross per year

Hybrid work: up to 50% after training

26 vacation days total

MSX Bazaar employee discounts portal

Flexible Compensation Plan

Multicultural work environment

Training and development opportunities

Modern office in Sant Just Desvern, (C

Sant Just Desvern, Barcelona

Job summary

MSX International in Barcelona is seeking a Customer Service Agent who will be the primary contact for OEM vehicle owners. You will manage and resolve customer cases with professionalism, delivering an excellent service experience across multiple channels.

The role requires native/bilingual Danish, strong English (B2-C1), at least 1 year in customer service, and solid MS Office365 skills. After an initial on-site adaptation, the position becomes hybrid (up to 50% remote) with a 40-hour week.

Qualifications

• Native or bilingual Danish language required.
• English level at least B2–C1.
• At least 1 year of experience in customer service or related roles.
• Strong interpersonal, communication and negotiation skills.
• Ability to assess and manage complex cases with problem-solving skills.
• Proficient in MS Office365 with basic PowerPoint and Excel knowledge.
• Basic knowledge of the automotive industry is a plus.

Responsibilities

• Manage driver inquiries across multiple channels.
• Handle complex and escalated cases with deeper issue understanding.
• Monitor open cases until resolution.
• Escalate to higher-level or specialized teams when needed.
• Ensure a positive customer experience in all interactions.
• Maintain customer satisfaction levels in line with project KPIs.

Skills

Danish language

English proficiency

Customer service experience

Interpersonal skills

Communication

Negotiation

Problem solving

Tools

MS Office365

PowerPoint

Excel

Job description

MSX International in Barcelona is seeking a Customer Service Agent who will be the primary contact for OEM vehicle owners. You will manage and resolve customer cases with professionalism, delivering an excellent service experience across multiple channels.

The role requires native/bilingual Danish, strong English (B2-C1), at least 1 year in customer service, and solid MS Office365 skills. After an initial on-site adaptation, the position becomes hybrid (up to 50% remote) with a 40-hour week.