Customer Service Agent - Danish

Msxinternational; Barcelona; On-site; EUR 22,000 - 26,000; Full time

Benefits offered by this job

Hybrid work after training

26 vacation days

MSX Bazaar discounts

Flexible compensation plan

Job summary

MSX is seeking a Customer Service Agent based in Barcelona to be the primary contact for OEM vehicle owners, managing and resolving cases with professionalism. The role starts with an on-site adaptation period, then becomes hybrid (50% remote).

The position is permanent full-time (40 hours/week) with a salary of €24,000 gross per year. MSX offers a hybrid work model after training, 26 total vacation days, and a flexible compensation plan.

Qualifications

• Native or bilingual Danish required.
• English level B2–C1 required.
• At least 1 year in Customer Service, Contact Center, or related roles.
• Strong interpersonal, persuasive, and negotiation skills.

Responsibilities

• Handle driver inquiries across multiple channels.
• Tackle complex and escalated cases with deep issue understanding.
• Monitor open cases until resolution and ensure timely closure.
• Escalate to higher-level or specialized teams when needed.
• Maintain positive customer experience in all interactions and meet KPIs.

Skills

Danish language

Customer service

Communication

Problem solving

Tools

MS Office365

Job description

As a Customer Service Agent, you will be the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners. Your mission is to manage and resolve customer cases efficiently while representing the OEM with professionalism and ensuring an excellent service experience.

Your main responsibilities

• Manage driver inquiries across multiple channels
• Handle complex and escalated cases requiring deeper issue understanding
• Monitor open cases continuously until resolution
• Identify when a case requires escalation to higher-level or specialized teams
• Ensure a positive customer experience throughout all interactions, even in challenging situations
• Maintain customer satisfaction levels in line with project KPIs

This position is based in Barcelona. The role begins with an initial on-site adaptation period. After this phase is successfully completed, the position becomes hybrid (50% remote).

Qualifications

• You are a native/bilingual Danish speaker;
• You have a good level of English (B2-C1) is required;
• You have at least 1 year of experience in Customer Service, Contact Center, Customer Relations or related positions;
• You have strong interpersonal skills with a persuasive and negotiation-focused attitude and excellent communication skills;
• You have ability to assess and manage complex cases, with strong problem-solving skills;
• You are proficient in MS Office365 applications (basic knowledge of PowerPoint and Excel);
• You have basic knowledge of the automotive industry, including both sales and after-sales processes, is a plus.

What we offer

• Permanent full-time contract (40 hours/week)
• Salary: €24,000 gross per year
• Hybrid work: up to 50% after training
• 23 vacation days + 3 extra company days (26 total)
• MSX Bazaar employee discounts portal
• Flexible Compensation Plan (healthcare, transport, meal card, training)
• Multicultural work environment
• Training and development opportunities
• Modern office in Carrer de la Constitució, 1, Sant Just Desvern, Barcelona.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.