Nights Manager

Royal Caribbean Group; Valencia; Presencial; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

Royal Caribbean Group is seeking a Cash Desk Manager to lead cash handling operations on board, ensuring accuracy and guest satisfaction.

Candidates should have 1–2 years supervisory cash handling experience in a customer-facing environment, with strong math, Excel/Word skills and the ability to coach an international team. High school diploma preferred.

Excellent communication and professional interaction with guests and staff are essential for success in this role.

Formación

• One to two years supervisory cash handling experience in a customer contact position.
• Proven customer service skills to interact with guests professionally.
• Ability to count chips and paper currency quickly and accurately.
• Ability to operate cash counters and basic office software (Excel/Word).
• Ability to learn policies in human resources functions.
• Ability to supervise an international team with coaching and motivation.
• Completion of high school or equivalent preferred.

Responsabilidades

• Supervise cashiers and cash handling processes on board.
• Ensure accurate cash counting, reconciliation, and reporting.
• Provide professional guest service and resolve issues promptly.
• Coach and counsel employees to improve performance.
• Collaborate with department heads and shipboard staff as needed.
• Utilize computer systems including Excel and Word.

Conocimientos

Supervisory cash handling

Customer service

Communication

Problem solving

Computer literacy

Leadership

Excel

Word

Educación

High school diploma or equivalent

Herramientas

Excel

Word

Descripción del empleo

Cash Desk Manager Hiring Requirements: Minimum hiring, language and physical requirements to perform the job.

One to two years supervisory cash handling experience in a customer contact position within the casino, hotel, banking, or related industry.

Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.

Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.

Ability to count chips and paper currency quickly and accurately.

Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment. Ability to perform basic math functions with regard to counting chips, cash, coins, and preparing reconciliation reports.

Ability to learn and utilize knowledge of policies and practices involved in the human resources function.

Ability to supervise an international team of cashiers in a positive and productive manner by motivating, developing and managing employees as they work.

Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.

Thorough working knowledge of computers, internet access, and the ability tonavigate within a variety software package such as Excel and Word.

Completion of high school or basic education equivalency preferred."Recognize and possess the ability to count coins and paper currency in US Dollars quickly andaccurately"