Cash Desk Manager

Royal Caribbean Group; Las Palmas de Gran Canaria; Presencial; EUR 45.000 - 66.000; Jornada completa

Descripción de la vacante

Royal Caribbean Group seeks a capable supervisor for cash handling and guest service in its shipboard casino operations. The role requires supervising cashiers, ensuring accurate counting of cash and chips, and maintaining professional guest relations onboard the vessel.

The ideal candidate has supervisory cash handling experience, strong math skills, and proficiency with Excel and Word. High school completion is preferred for career progression within hospitality and shipping environments.

Formación

• One to two years supervisory cash handling experience in a customer contact position.
• Experience in casino, hotel, banking, or related industry.
• Proven customer service skills to interact with guests professionally.
• Ability to communicate tactfully with guests and shipboard employees.
• Ability to count chips and currency quickly and accurately.
• Ability to operate coin counters, chip mechanism, 10 key adding machine.
• Basic math for counting cash and preparing reconciliation reports.
• Completion of high school or basic education equivalency preferred.

Responsabilidades

• Supervise an international team of cashiers, motivating and guiding staff.
• Coach and counsel to improve performance or recommend termination of employment.
• Utilize computer systems and software such as Excel and Word to manage tasks.

Conocimientos

Customer service

Supervisory experience

Communication skills

Problem resolution

Mathematical ability

Interpersonal skills

Leadership

Educación

High school diploma or equivalent

Herramientas

Excel

Word

Office software

Descripción del empleo

Minimum hiring, language and physical requirements to perform the job.

One to two years supervisory cash handling experience in a customer contact position within the casino, hotel, banking, or related industry.

Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.

Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.

Ability to count chips and paper currency quickly and accurately.

Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment. Ability to perform basic math functions with regard to counting chips, cash, coins, and preparing reconciliation reports.

Ability to learn and utilize knowledge of policies and practices involved in the human resources function.

Ability to supervise an international team of cashiers in a positive and productive manner by motivating, developing and managing employees as they work.

Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.

Thorough working knowledge of computers, internet access, and the ability to

navigate within a variety software package such as Excel and Word. xkdbapo

Completion of high school or basic education equivalency preferred.

\"Recognize and possess the ability to count coins and paper currency in US Dollars quickly and

accurately\"