Nights Manager

Royal Caribbean Group; Madrid; Presencial; EUR 35.000 - 48.000; Jornada completa

Descripción de la vacante

Royal Caribbean Group is seeking a Cash Desk Manager to oversee a multinational team in a high-volume guest-facing environment. You will manage cash handling, reconciliation, and daily reporting while ensuring excellent service and compliance with policies.

The role requires supervisory experience, strong numerical skills, and proficiency with Excel and Word, along with the ability to communicate effectively with guests and shipboard staff.

Formación

• Minimum 1–2 years of supervisory cash handling experience in a customer contact role.
• Strong customer service skills and professional guest interaction.
• Ability to count chips and currency quickly and accurately.
• Proficient in Excel and Word; basic HR policy knowledge.
• Must be able to supervise an international team of cashiers.
• Completion of high school or equivalent preferred.

Responsabilidades

• Supervise a multinational team of cashiers in a high-volume environment.
• Ensure accurate cash handling, reconciliation, and reporting.
• Communicate tactfully with guests and department heads to resolve issues.
• Uphold disciplinary action processes through coaching and counseling.
• Maintain strong computer literacy and familiarity with standard software.

Conocimientos

Customer service

Communication

Team leadership

Cash handling

Coaching

Educación

High school diploma

Herramientas

Excel

Word

Coin counters

10-key adding machine

Descripción del empleo

Cash Desk Manager Hiring Requirements: Minimum hiring, language and physical requirements to perform the job. One to two years supervisory cash handling experience in a customer contact position within the casino, hotel, banking, or related industry. Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively. Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.

Ability to count chips and paper currency quickly and accurately. Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment. Ability to perform basic math functions with regard to counting chips, cash, coins, and preparing reconciliation reports. Ability to learn and utilize knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of cashiers in a positive and productive manner by motivating, developing and managing employees as they work.

Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment. Thorough working knowledge of computers, internet access, and the ability to navigate within a variety software package such as Excel and Word. Completion of high school or basic education equivalency preferred.\ "Recognize and possess the ability to count coins and paper currency in US Dollars quickly and accurately\ "