Cash Desk Manager

Royal Caribbean Group; León; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

Royal Caribbean Group busca un Cash Desk Manager para su equipo en León. El candidato supervisará el manejo de efectivo, contará monedas y billetes y coordinará operaciones diarias de la caja para garantizar precisión y servicio al cliente de alta calidad.

Se espera interacción profesional con huéspedes y jefes de departamento, resolución de incidencias y uso de herramientas como Excel y Word para informes y registros.

Formación

• Experiencia de 1 a 2 años supervisando manejo de efectivo en entornos de servicio al cliente.
• Capacidad de interactuar de forma profesional con huéspedes y jefes de departamento.
• Capacidad para contar y reconciliar efectivo y moneda con precisión.

Responsabilidades

• Supervisar el equipo de cajeros de forma positiva y productiva.
• Mantener el control de efectivo, contar monedas y billetes y preparar informes.
• Colaborar en la resolución de problemas y en la negociación de soluciones.
• Utilizar Excel y Word para registro y control de datos operativos.

Conocimientos

Cash handling

Customer service

Team supervision

Communication

Problem solving

Math accuracy

Excel

Word

Educación

High school diploma or equivalent

Herramientas

Excel

Word

Descripción del empleo

Cash Desk Manager Royal Caribbean Group León, tierra de león (comarca); provincia de león; castilla y león, Spain

Descripción del trabajo

Cash Desk Manager Hiring Requirements:

• One to two years supervisory cash handling experience in a customer contact position within the casino, hotel, banking, or related industry.
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to count chips and paper currency quickly and accurately.
• Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment. Ability to perform basic math functions with regard to counting chips, cash, coins, and preparing reconciliation reports.
• Ability to learn and utilize knowledge of policies and practices involved in the human resources function.
• Ability to supervise an international team of cashiers in a positive and productive manner by motivating, developing and managing employees as they work.
• Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Thorough working knowledge of computers, internet access, and the ability to
• navigate within a variety software package such as Excel and Word.
• Completion of high school or basic education equivalency preferred.
• "Recognize and possess the ability to count coins and paper currency in US Dollars quickly and accurately"