Cash Desk Manager

Royal Caribbean Group; Nava; Presencial; EUR 37.000 - 52.000; Jornada completa

Descripción de la vacante

Royal Caribbean Group is seeking a supervisory cash-handling role to support its onboard guest services. The position requires 1–2 years of supervising cash handling in a service industry and strong guest service and problem-solving skills.

You will count cash and chips, operate coin counters and 10-key devices, and ensure accurate reconciliation while coaching an international team of cashiers and applying HR policies.

Formación

• Over 1–2 years supervisory cash handling experience
• Strong customer service skills
• Professional, tactful communication with guests and staff
• Accurate cash, chips and currency counting
• Experience with coin counters, chip machines, and 10-key
• Knowledge of HR policies and procedures
• Able to supervise an international team of cashiers
• Disciplinary coaching and counseling skills
• Proficient with MS Excel and Word
• High school diploma or equivalent
• Count coins and currency in USD quickly and accurately

Responsabilidades

• Supervise an international team of cashiers
• Motivate, develop and manage employees
• Apply disciplinary action through coaching and counseling
• Handle guest interactions professionally
• Count and reconcile cash, chips, and coins
• Operate cash counting equipment and reporting
• Learn and apply HR policies
• Communicate with guests and shipboard staff to resolve issues

Conocimientos

Customer service

Cash handling

Team supervision

Communication

Problem solving

Disciplinary coaching

HR policies

Excel

Word

Educación

High school diploma

Herramientas

Excel

Word

Descripción del empleo

Minimum hiring, language and physical requirements to perform the job.

One to two years supervisory cash handling experience in a customer contact position within the casino, hotel, banking, or related industry.

Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.

Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.

Ability to count chips and paper currency quickly and accurately.

Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment. Ability to perform basic math functions with regard to counting chips, cash, coins, and preparing reconciliation reports.

Ability to learn and utilize knowledge of policies and practices involved in the human resources function.

Ability to supervise an international team of cashiers in a positive and productive manner by motivating, developing and managing employees as they work.

Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.

Thorough working knowledge of computers, internet access, and the ability to

navigate within a variety software package such as Excel and Word. xqziphu

Completion of high school or basic education equivalency preferred.

\"Recognize and possess the ability to count coins and paper currency in US Dollars quickly and

accurately\"