Cash Desk Manager

Royal Caribbean Group; Lugo; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Royal Caribbean Group is hiring a Cash Desk Manager in Lugo, Spain. The role involves supervising a cash handling team, ensuring accurate cash and chip counting, and delivering high-quality guest service on a shipboard operation based in Lugo, Kingdom of Spain (ES).

The position requires strong math, computer, and interpersonal skills, with experience in a supervisory cash-handling environment. Responsibilities include coaching staff, reconciling cash reports, and resolving guest issues while

Formación

• Minimum 1–2 years supervisory cash handling experience in a guest-facing role.
• Strong customer service skills with guests and colleagues.
• Ability to communicate tactfully with guests and department heads.
• Able to count chips and currency quickly and accurately.
• Capable of using basic software: Excel and Word.

Responsabilidades

• Supervise an international team of cashiers and coach staff.
• Count cash, coins, and reconcile reports accurately.
• Interact with guests to resolve issues and negotiate solutions.
• Maintain knowledge of cash handling policies and HR procedures.
• Ensure compliance with reconciliation and cash control processes.

Conocimientos

Cash handling supervision

Customer service

Communication

Leadership

Disciplinary action

Basic math

Excel navigation

Educación

High school diploma

Herramientas

Excel

Word

Descripción del empleo

Cash Desk Manager Hiring Requirements:Minimum hiring, language and physical requirements to perform the job.One to two years supervisory cash handling experience in a customer contact position within the casino, hotel, banking, or related industry.Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.Ability to count chips and paper currency quickly and accurately.Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment. Ability to perform basic math functions with regard to counting chips, cash, coins, and preparing reconciliation reports.Ability to learn and utilize knowledge of policies and practices involved in the human resources function.Ability to supervise an international team of cashiers in a positive and productive manner by motivating, developing and managing employees as they work.Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.Thorough working knowledge of computers, internet access, and the ability tonavigate within a variety software package such as Excel and Word.Completion of high school or basic education equivalency preferred."Recognize and possess the ability to count coins and paper currency in US Dollars quickly andaccurately"

Cash Desk Manager Lugo, Kingdom Of Spain, ES