Cash Desk Manager

Royal Caribbean Group; Islas Baleares; Presencial; EUR 22.000 - 35.000; Jornada completa

Descripción de la vacante

Royal Caribbean Group in Spain on a cruise ship seeks a supervisor with cash handling experience to join our guest services team. The role requires 1–2 years supervisory cash handling in a customer contact position within casino, hotel, banking, or related industry and strong service orientation.

You will count chips and currency, operate related equipment, and supervise an international team of cashiers, coaching performance and ensuring accurate reconciliations.

Formación

• One to two years supervisory cash handling experience in a customer contact position within the casino, hotel, banking, or related industry.
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to count chips and paper currency quickly and accurately.
• Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment.
• Ability to learn and utilize knowledge of policies and practices involved in the human resources function.
• Ability to supervise an international team of cashiers in a positive and productive manner by motivating, developing and managing employees as they work.
• Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Thorough working knowledge of computers, internet access, and the ability to navigate within a variety software package such as Excel and Word.

Conocimientos

Cash handling

Customer service

Supervisory experience

Interpersonal communication

Problem resolution

Basic math

Computer literacy

Excel

Word

Educación

High school diploma

Herramientas

Excel

Word

Descripción del empleo

Minimum hiring, language and physical requirements to perform the job.

One to two years supervisory cash handling experience in a customer contact position within the casino, hotel, banking, or related industry.

Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.

Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.

Ability to count chips and paper currency quickly and accurately.

Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment. Ability to perform basic math functions with regard to counting chips, cash, coins, and preparing reconciliation reports.

Ability to learn and utilize knowledge of policies and practices involved in the human resources function.

Ability to supervise an international team of cashiers in a positive and productive manner by motivating, developing and managing employees as they work.

Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.

Thorough working knowledge of computers, internet access, and the ability to

navigate within a variety software package such as Excel and Word. xqziphu

Completion of high school or basic education equivalency preferred.

\"Recognize and possess the ability to count coins and paper currency in US Dollars quickly and

accurately\"