Nights Manager

Royal Caribbean Group; Alicante; Presencial; EUR 26.000 - 40.000; Jornada completa

Descripción de la vacante

Royal Caribbean Group en Alicante busca un Nights Manager para supervisar la caja nocturna y asegurar la precisión en el manejo de efectivo, manteniendo un alto estándar de atención al cliente.

El puesto requiere liderar un equipo internacional, aplicar políticas y gestionar conciliaciones, reportando resultados. Se valora experiencia en supervisión, habilidades comunicativas y dominio de Excel/Word.

Formación

• Experiencia supervisora de caja de 1–2 años en entornos de casino, hotel, banca o afines.
• Habilidades de atención al cliente para tratar con los huéspedes de forma cortés y profesional.
• Capacidad de comunicarse de forma tacto con huéspedes, jefes de departamento y empleados para resolver problemas.
• Capacidad de contar fichas y efectivo con rapidez y precisión.

Responsabilidades

• Supervisar un equipo de cajeros internacional de forma positiva y productiva.
• Aplicar procesos disciplinarios mediante coaching para mejorar el desempeño.
• Realizar conciliaciones y reportes de caja y efectivo.

Conocimientos

Cash handling

Customer service

Communication

Team supervision

Educación

High school diploma

Herramientas

Excel

Word

Descripción del empleo

Nights Manager Royal Caribbean Group•Alicante, campo de alicante (comarca); provincia de alicante; comunidad valenciana, Spain

Descripción del trabajo

Cash Desk Manager Hiring Requirements:

• One to two years supervisory cash handling experience in a customer contact position within the casino, hotel, banking, or related industry.
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to count chips and paper currency quickly and accurately.
• Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment. Ability to perform basic math functions with regard to counting chips, cash, coins, and preparing reconciliation reports.
• Ability to learn and utilize knowledge of policies and practices involved in the human resources function.
• Ability to supervise an international team of cashiers in a positive and productive manner by motivating, developing and managing employees as they work.
• Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Thorough working knowledge of computers, internet access, and the ability to navigate within a variety software package such as Excel and Word.
• Completion of high school or basic education equivalency preferred.
• \"Recognize and possess the ability to count coins and paper currency in US Dollars quickly and accurately\"