Casino Manager

Royal Caribbean Group; Madrid; On-site; EUR 60,000 - 90,000; Full time

Job summary

Royal Caribbean Group seeks a Casino Department Lead to manage shipboard casino operations, drive revenue targets, and maintain guest satisfaction while ensuring strict compliance with gaming rules and SQM standards across all venues.

You will cultivate relationships with Casino VIPs, oversee staff performance and development, manage financials and cost controls, and lead a diverse, multicultural team to deliver exceptional service and profitable growth aboard the vessel.

Qualifications

• Two to five years progressive managerial experience in a casino function in an upscale hotel, resort or cruise line (shipboard experience preferred).
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to manage the financial aspects of a casino operation, including identification of expense reduction and revenue growth through promotions.

Responsibilities

• Lead and manage the ship’s Casino Department with emphasis on core functions including casino operations, achieving revenue targets, and guest satisfaction.
• Maintain compliance in all gaming rules and regulations per SQM.
• Build and maintain relationships with Casino VIPs and direct performance management of Casino Staff.

Skills

Casino operations

Revenue growth

Guest satisfaction

Staff management

Communication

Problem solving

Interpersonal skills

Conflict resolution

Coaching

Computers

Education

Bachelor’s degree in hospitality management or related field

Tools

Computer software

Job description

Leads and manages the ship’s Casino Department with an emphasis on core functions including: Casino operations, achieving established revenue targets, achieving established guest satisfaction targets, maintaining compliance in all gaming rules and regulations as per SQM, building and maintaining relationships with Casino VIPs, and directing the performance management of the Casino Staff.

Hiring Requirements:

• Two to five years progressive managerial experience in a casino function in an upscale hotel, resort or cruise line (shipboard experience preferred).
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up‑selling activities.
• Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
• Very strong management skills in a multicultural and dynamic environment
• Very strong communication, problem solving, decision making, and interpersonal skills
• Superior customer service, teambuilding and conflict resolution skills
• Strong planning, coaching, organizing, staffing, controlling, and evaluating skills
• Intermediate computer software skills required
• Possess a good understanding of basic accounting principles such as numbering flow, 'Debits/Credits', adjusting entries and corrections.
• Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
• Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.